cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Hsg97
New member
1 0 0 0
Message 1 of 2
224
Flag Post

Wireless Module (701) not found on system start up

HP Recommended
Pavillion dv6
Microsoft Windows 7 (64-bit)

I had to completely rebuild my computer after the free windows 10 that was sent out, my computer did not have the proper stuff to run it (working a windows 7). I never noticed that I was missing my wifi because I always have it plugged in direct. I paid for support though microsoft to help me rebuild but that time frame has expired. I know I'm running a dinosaur but it works for what I need. Is there anyway to get my wireless module fixed?  This is what I get on start up:

 

HP Wireless Module not found

The system has detected that the Wireless module is not installed correctly or not functioning

Wireless Module (701)

 

Is there any way to fix this? Just out of curiosity really. I can continue to use it with direct wired internet.  I know support for windows 7 is no longer available. I'm not that computer literate when it comes to systems and what all it takes to run it.

1 REPLY 1
Riddle_Decipher
HP Support Agent
HP Support Agent
31,166 21,213 2,622 4,102
Message 2 of 2
Flag Post
HP Recommended

@Hsg97 Have you run a wireless card test on your device to identify if this is either a hardware or a software malfunction?

If not, let's start with that:

  • Turn the computer On and keep tapping F2 repeatedly on startup to enter system diagnostics. 
  • Select the component test and run a wireless test on your computer. 
    • FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE
    • (By the end of this article all the issues should be resolved)

If the test fails or does not detect the wireless card, this could be a hardware malfunction, please revert to me with the failure ID,

However, if the tests pass, restart your computer, then visit the HP website and use the product number of your device to download and install the wireless adapter from the list under the Windows OS you select.

  • If the issue persists, you may want to create a backup of all your important data into an external storage device and perform a system reset:
  • Refer to this HP Article for assistance. 

P.S: Welcome to HP Community 😉

 

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us, 

have a good day, ahead.

Riddle_Decipher
I am an HP Employee

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation