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Wireless Network Adapter abruptly disappeared

HP Recommended
HP All-in-One 24-f0xx
Microsoft Windows 10 (64-bit)

Windows 10

product #: Product number  5QA38AA#ABA


I have been using this machine off and on for about a year. After the most recent windows update I have lost my wireless capabilities. I am unable to connect to any wireless internet. Network and Internet does not show a wireless adapter. The wireless adapter is no where to be found on device manager at all so I can not uninstall/reinstall/upgrade the driver.


I have attempted to install the latest driver (Realtek RTL8xxx Wireless LAN Drivers: version 2024.0.10.214 Rev.S)  from HP support website but the driver does not install properly. It flashes through the command screen but no wireless adapter shows up. I have used HP Support Assistant to install the same driver and even though HP Support Assistant shows that installation is complete, I still have no wireless adapter on my device manager. 



HP Support Agent
HP Support Agent
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Message 2 of 2
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Welcome to HP Community


I have gone through your Post and would like to help


I appreciate all your efforts and expertise in troubleshooting this issue


I suggest you perform a System Restore to an earlier time before the issue started




Keep me posted


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

I Am An HP Employee

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