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sekii1
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Message 1 of 12
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Wireless adapter does not show in device manager

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HP Pavilion All-in-One - 23-q201ur
Microsoft Windows 8.1 (64-bit)

Hi,

The wireless adapter does not show in device manager.

This is All-in-One and i not have keys FN+Wifi. In bios cant't find any wi-fi button.

Please tell me how i can switch it on? Install software?

Thanks.

 

11 REPLIES 11
Lil_Boy_Blue
Level 12
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Message 2 of 12
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Hi

Did the PC come with W10 originally?

https://support.hp.com/us-en/product/hp-pavilion-23-q200-all-in-one-desktop-pc-series/9259663/model/...

 

Copy, Paste and Save in Notepad, as LBB2Z.bat and double click to run.
Post anything non-personal, but relevant please.

@ECHO OFF
getmac
PAUSE
netsh wlan show interfaces
PAUSE
netsh wlan show drivers
PAUSE
netsh wlan show profiles
PAUSE

 

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sekii1
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Physical address transport Name
=================== ==========================================================
DC-4A-3E-F6-FF-0E \Device\Tcpip_{D536EC27-6712-420C-964A-52A0A08A5E75}

Press any key to continue . . .
There is no wireless interface in the system.
The hosted network status: not available

Press any key to continue . . .
There is no wireless interface in the system.
Press any key to continue . . .
There is no wireless interface in the system.
Press any key to continue . . .

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Lil_Boy_Blue
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So did it come with Windows 10 originally?

 

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sekii1
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Did the PC come with W10 originally?

- I don't remember. I think with win7

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Lil_Boy_Blue
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ESC  and then F1 get's you here.

 

ESC and F1 should show something similar.  Mine is an RTL8723BE.

 

SKU: if possible by this method
WinKey + R and type
msinfo32
Read Line 9
System SKU: N6K07EA#ABU

Please do not post Serial Numbers.

 

 

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sekii1
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My System SKU: V2F84EA#ACB

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Lil_Boy_Blue
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Message 8 of 12
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Hi

So...

http://partsurfer.hp.com/Search.aspx?searchText=V2F84EA

Interface (Module)
 
-N/A-
 803344-001Wireless LAN - 11ac INT 3165 M.2 MOW Compliant/Exempted

That makes it an Intel 3165 or HP

https://www.impactcomputers.com/803344-001.html

 

AND I believe Paul Tikkanen has the solution...

https://h30434.www3.hp.com/t5/Desktop-Wireless-and-Networking/HP-Envy-750-129ns-Not-Finding-Wifi-Har...

 

This package contains drivers for the Intel Wireless LAN adapter in supported models running a supported operating system. 

ftp://ftp.hp.com/pub/softpaq/sp76501-77000/sp76890.exe

Bluetooth:

This package contains the driver installation package for the Intel Bluetooth in the supported notebook models running a supported operating systems.

ftp://ftp.hp.com/pub/softpaq/sp76001-76500/sp76055.exe

 

 

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sekii1
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Installed this two package, reboot PC, nothing change.
This looks like wifi disabled in bios or keys (FN+). On notebooks this happened when switch of on case.

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sekii1
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2019-05-29_13-13-50.png2019-05-29_13-14-48.png
it in device manager when display hidden devices

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