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187PC
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Solved!

Wireless adapter stopped working, then I incorrectly uninstalled it.

HP Recommended
HP ENVY 23-d030 TouchSmart All-in-One Desktop PC
Microsoft Windows 10 (64-bit)

• HP ENVY 23-d030 TouchSmart All-in-One Desktop PC
• Product Name: 23-d030     • Product number: H3Z77AA#ABA     • Windows 10 – 64bit

The wireless adapter stopped working and in trying to fix it, I uninstalled the wireless adapter.  Now it is no longer visible via the Device Manager.  Suggestions?

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Paul_Tikkanen
Level 21
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Hi:

 

According to the parts list for your PC, it comes with a Ralink RT3290 wifi adapter.

 

http://partsurfer.hp.com/Search.aspx?searchText=H3Z77AA

 

I don't think you caused the disappearing wifi adapter.

 

That is a very common issue with that model wifi adapter, and the later releases of W10.

 

The wifi and/or Bluetooth completely disappear from the device manager.

 

There is no fix.

 

I recommend that if you can't connect via ethernet cable, purchase an external USB wifi adapter.

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Paul_Tikkanen
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141,349 64,913 22,052 33,972
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Hi:

 

According to the parts list for your PC, it comes with a Ralink RT3290 wifi adapter.

 

http://partsurfer.hp.com/Search.aspx?searchText=H3Z77AA

 

I don't think you caused the disappearing wifi adapter.

 

That is a very common issue with that model wifi adapter, and the later releases of W10.

 

The wifi and/or Bluetooth completely disappear from the device manager.

 

There is no fix.

 

I recommend that if you can't connect via ethernet cable, purchase an external USB wifi adapter.

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187PC
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Paul, is there any chance of rectifying the situation by reinstalling Windows 10?

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Paul_Tikkanen
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I do not believe that will work.

 

Of course you can try it but that is a lot of work for a slim chance of success.

 

The only way it might work is if you went back and installed one of the first 2 or 3 releases of W10, and Microsoft quit security support for those versions.

 

If you don't like the USB option, if your PC has two antenna cables connected to the wifi card in there now, you could possibly upgrade it to a wifi card that works with any version of W10.

 

Here is the link to the service manual. 

 

There is no wifi card R & R procedure, but you can see how to open up the PC and observe the number of antenna cables there are that are attached to the card.

 

http://h10032.www1.hp.com/ctg/Manual/c03598969

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