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- HP Community
- Desktops
- Desktop Wireless and Networking
- Wireless keyboard connection problems
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06-26-2020 03:50 PM
My wireless keyboard continues to lose connection and beeps when it loses connection during typing. I have replaced the keyboard which did not resolve the issue. When I reboot, the issues goes away temporarily, but comes back fairly soon after rebooting.
07-01-2020 04:51 PM
@PPG14 If a wireless keyboard does not respond, check for connection and power issues.
NOTE:If you are experiencing issues with Bluetooth input devices, go to Troubleshooting a Bluetooth Connection.
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Locate the USB receiver for the device, and then make sure it is connected directly into a USB port on the computer.
NOTE:
A USB hub might not provide enough power for your device to connect properly.
If you cannot locate the receiver, check the original packaging. Some HP Touch and All-in-Ones come with the USB receiver preinstalled in the computer. Or, look for a USB storage container on the device.
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Look for and remove any battery tabs from the device. This tab prevents the device from receiving power.
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Make sure the device has adequate power.
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If the device uses batteries, install new batteries according to the guide in the battery compartment.
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If the device is rechargeable, connect the charging cable to the device, and then to a power source, such as a USB-charging port on the computer or an external USB power adapter.
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LED battery indicator
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MicroUSB cable to charging device
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If the device has a power switch, confirm the switch is set to ON.
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On your computer, test the device.
If the device still does not work as expected, go to Wireless Keyboard and Mouse Troubleshooting.
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have a good day, ahead.
Riddle_Decipher
I am an HP Employee