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HP Recommended
Pavilion 20 (20-b323w)
Microsoft Windows 8.1 (64-bit)

Hi,

I have an All in One, [Personal Information Removed], Product number: H6U07AA#ABA. The wireless keyboard stop working.  I have tried restarting the computer;  pressing the esc key during  restart, pressing the blue connect button while restarting and during the reinstall of the drive. Also, I have tried to uninstall and reinstall the drive.  I have changed the batteries. 

When I go to Control Panel; hardware& sound; device manager; keyboards; HIB keyboard device-properties.  Under GENERAL tab,  it says my device is working properly.  The DRIVER tab has Driver Provider: Microsoft;  Driver date: 6/21/2006 ;  Driver version:  6.3.9600. 17808 ; Driver signer : Microsoft Windows.    When I click UPDATE DRIVER then use the search automatically function( I have tried pressing the connect button on the keyboard during this time & not pressing the button), I get "Windows has determined that the driver software for your device is up to date." However,  it's not working. Please help! 

1 REPLY 1
HP Recommended

@HarrisSPC

 

Welcome to HP Community

 

I have gone through your Post and I appreciate all your efforts and expertise in troubleshooting this issue

 

At this point I suggest you contact HP Support for replacement keyboard

 

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.

 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.