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‎12-09-2019 01:25 PM

HP Recommended
Product: HP All-In-One 24-f0135
Operating System: Microsoft Windows 10 (64-bit)

Yesterday I replaced my HP Desktop Computer (Envy 23) with the HP All-In-One 24f0135.  The Envy23 came with an internal Receiver which allowed me to connect my wireless keyboard and mouse. I realize that my new computer came without the internal Receiver so I purchased a receiver from Best Buy. I still cannot get my wireless keyboard to work. My question is this:
Is my new computer capable of using the wireless keyboard from my previous computer, the Envy 23?

1 REPLY 1

‎12-09-2019 02:57 PM

HP Recommended

@Richy123 

 

Sorry, other receiver needs to be re-programed to be able to work because your existing keyboard and mouse have a code to talk with internal receiver on the old machine (just thinking about a room with 20 staff use SAME code for their receivers, must be very interesting).

 

In short, my answer is NO. Probably you need to buy new set. I know HP has Link-5 USB receiver but you need a set of keyboard and mouse which support Link-5

 

Regards.

BH
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