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- HP Community
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- Re: Wireless mouse and keboard - loss of usb receiver
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02-26-2017 11:21 PM - last edited on 06-02-2019 07:57 AM by Jacky-D
I have lost my usb usb receiver for the keyboard and mouse.
Can you tell me if they can be replaced.
kEYBOARD
Model number KBIM
P/N J8F13AA
SPS 794688-001
MOUSE
S/N [edited]
Solved! Go to Solution.
Accepted Solutions
02-27-2017 03:06 PM
Hi @Peterb10,
Welcome to HP Forums, this is a great place to get support, find answers and tips, Thank you for posting your query, I'll be more than glad to help you out 🙂
As I understand you have lost the USB receiver for your Wireless keyboard and the mouse and want to know if this can be replaced. I'd be glad to help you with this,
I would like to inform you that, you need to purchase a new keyboard and mouse as the wireless receivers are not sold separately.
I hope this answers your question. let me know if you need any further assistance. I'll be more than happy to help.
Feel free to post your query for any other assistance as well,
It's been a pleasure interacting with you and I hope you have a good day ahead.
If you wish to show appreciation for my efforts,
mark my post as Accepted Solution.
And click on the Purple Thumbs up icon at the bottom of my comment.
Regards,
Jeet_Singh
I am an HP Employee
02-27-2017 03:06 PM
Hi @Peterb10,
Welcome to HP Forums, this is a great place to get support, find answers and tips, Thank you for posting your query, I'll be more than glad to help you out 🙂
As I understand you have lost the USB receiver for your Wireless keyboard and the mouse and want to know if this can be replaced. I'd be glad to help you with this,
I would like to inform you that, you need to purchase a new keyboard and mouse as the wireless receivers are not sold separately.
I hope this answers your question. let me know if you need any further assistance. I'll be more than happy to help.
Feel free to post your query for any other assistance as well,
It's been a pleasure interacting with you and I hope you have a good day ahead.
If you wish to show appreciation for my efforts,
mark my post as Accepted Solution.
And click on the Purple Thumbs up icon at the bottom of my comment.
Regards,
Jeet_Singh
I am an HP Employee
06-02-2019 12:29 AM - edited 06-02-2019 12:30 AM
BETTER TO BUY LOGITECH WIRELESS MOUSE & KEYBOARD. I too lost my USB Receiver and the H.P wireless Mouse & Keyboard are rendered useless. One can get a spare USB Unifying Receivers separately for the Logitech Wireless Mouse & Keyboards Unlike the HP. I will go for the Logitech ones in future instead of HP for my HP Laptop.
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