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HP Recommended
HPWireless Keyboard and Mouse

I have lost my usb usb receiver for the keyboard and mouse.

Can you tell me if they can be replaced.

 

kEYBOARD

Model number KBIM

P/N J8F13AA

SPS 794688-001

 

MOUSE

S/N [edited]

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi @Peterb10,

 

Welcome to HP Forums, this is a great place to get support, find answers and tips, Thank you for posting your query, I'll be more than glad to help you out 🙂

As I understand you have lost the USB receiver for your Wireless keyboard and the mouse and want to know if this can be replaced. I'd be glad to help you with this,

 

I would like to inform you that, you need to purchase a new keyboard and mouse as the wireless receivers are not sold separately.

 

I hope this answers your question. let me know if you need any further assistance. I'll be more than happy to help.

 

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, 

mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

Jeet_Singh
I am an HP Employee

View solution in original post

3 REPLIES 3
HP Recommended

Hi @Peterb10,

 

Welcome to HP Forums, this is a great place to get support, find answers and tips, Thank you for posting your query, I'll be more than glad to help you out 🙂

As I understand you have lost the USB receiver for your Wireless keyboard and the mouse and want to know if this can be replaced. I'd be glad to help you with this,

 

I would like to inform you that, you need to purchase a new keyboard and mouse as the wireless receivers are not sold separately.

 

I hope this answers your question. let me know if you need any further assistance. I'll be more than happy to help.

 

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, 

mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

Jeet_Singh
I am an HP Employee

HP Recommended

Thank you for your feedback.

Very much appreciated.

 

Regards

 

Peterb10

HP Recommended

BETTER TO BUY LOGITECH WIRELESS MOUSE & KEYBOARD. I too lost my USB Receiver and the H.P wireless Mouse & Keyboard are rendered useless.   One can get a spare USB Unifying Receivers separately for the Logitech Wireless Mouse & Keyboards Unlike the HP. I  will go for the Logitech ones in future instead of HP for my HP Laptop

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.