cancel
Showing results for 
Search instead for 
Did you mean: 
Milind08
New member
3 2 0 0
Message 1 of 5
609
Flag Post

add a device is not able to detect my HP tilt pen 2.0 , also HP pen control is not compatible

HP Recommended
HP Pavilion x360 Convertible
Microsoft Windows 10 (64-bit)

image_2021-08-23_23-38-35.pngI have HP Pavilion x360 Convertible laptop which is touch screen and supports windows ink but when i try to connect my HP tilt pen 2.0 my bluetooth is not able to detect it , 

also HP pen control shows " HP pen control is not compatible with this computer "

i have tried :- 

1- updating firmware 

2- BIOS update 

3- divers update

4- diagnosis with several issues 

5- tried to contact hp support but the said as my laptop is out of warranty the wont help me

but what about my pen which i bought just 2 days back it also has 1 year warranty 

 

please help me with anything which can connect my pen with system ,

very disappointed from HP Support

4 REPLIES 4
Dragon-Fur
Level 16
Level 16
33,271 32,622 3,053 11,065
Message 2 of 5
Flag Post
HP Recommended

@Milind08 

 

HP Pen Control is only compatible with the HP Pen.

 

1MR94AA

910942-001

HP Pen

 

HP Pen Control Application

 

I do not see anywhere that you have told us the exact model of your computer.

Is the pen you purchased compatible?

We can check using the Product Number / exact  model of your computer.

 

How to find your Product Number / computer model:

Finding your Product Name, Product Number, or Serial Number

Reminder:  Never post the serial number or any private information in the Community – we are a public resource.

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question / Concern Answered, Click "Accept as Solution"

Dragon-Fur

Was this reply helpful? Yes No
Milind08
Author
New member
3 2 0 0
Message 3 of 5
Flag Post
HP Recommended

Product number: Z1D84PA#ACJ

 

 

Was this reply helpful? Yes No
Dragon-Fur
Level 16
Level 16
33,271 32,622 3,053 11,065
Message 4 of 5
Flag Post
HP Recommended

@Milind08 

 

I cannot find anything that confirms this pen (or any pen) is compatible with your computer.

 

Accessories

3J122AA

HP Rechargeable MPP 2.0 Tilt Pen

Accessories

3J123AA

HP Rechargeable MPP 2.0 Tilt Pen

 

In my opinion, the pen is not compatible and will not work.

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question / Concern Answered, Click "Accept as Solution"

 

Dragon-Fur

Was this reply helpful? Yes No
Milind08
Author
New member
3 2 0 0
Message 5 of 5
Flag Post
HP Recommended

C2AB17A0-3ECF-4960-94B1-DA337E37997E.jpeg

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation