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- bluetooth keyboard and mouse not connecting to hp pavillion ...

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11-08-2021 10:04 AM
bluetooth keyboard and mouse not connecting to hp pavillion 24 pc. Tried with & without dongle. Original dongle lost, so using replacement. Does this matter? Do i need HP specific dongle? I have checked (many times) mu batteries and physical properties of the keyboard and mouse. No problems there. I've seen this issue reported many times by others.
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11-08-2021 12:36 PM
@Mduskus wrote:.... Does this matter? Do i need HP specific dongle? ....
That is the problem. New dongle won't work UNLESS your set and USB dongle BOTH support Link-5.
In short, you have to buy a new set.
Regards.
***
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Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
11-08-2021 12:36 PM
@Mduskus wrote:.... Does this matter? Do i need HP specific dongle? ....
That is the problem. New dongle won't work UNLESS your set and USB dongle BOTH support Link-5.
In short, you have to buy a new set.
Regards.
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
11-12-2021 07:01 AM
Thank you, but what does "link-5" mean? My processor, keyboard, and mouse all came together (along with a dongle I no longer have). So - they are compatible with each other. Knowing that, what dongle do I need to make them be recognized again?
Mike