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HP Recommended
HP ENVY 23-d051 TouchSmart All-in-One Desktop PC

After Windows 10 latest update lost wireless controller, Bluetooth controller, and several devices not working properly.

1 REPLY 1
HP Recommended

Hi:

 

Unfortunately, that is a very common problem with the Ralink Wi-Fi/Bluetooth adapter that came with your PC and the newer builds of W10.

 

The device completely disappears from the device manager and there are no fixes that I know of other than to go back to W8.1 (not recommended), replace the internal Ralink card with a different model, or purchase a USB dual band Wi-Fi/Bluetooth adapter.

 

The parts list for your PC indicates that it comes with two antenna wires that are connected to the Ralink Wi-Fi card.

 

HP PartSurfer

 

If you want to replace the internal card you should be able to use this one:

 

Broadcom BCM4352 802.11ac 2x2 Wi-Fi + Bluetooth 4.0 combo   HP part # 724935-001.

 

You should be able to find this model card on eBay.

 

Search by the HP part number, not the model of the Wi-Fi card.

 

Below is the link to the service manual which will help you access the Wi-Fi card.

 

Upgrading and Servicing Guide (EMEA with shipping label) (hp.com)

 

There is no procedure to remove or replace a Wi-Fi card, but this video shows how you would remove and install the same type of card your PC comes with.

 

Just put the antenna wires on the same terminals you took them off from.

 

Upgrading to a Wireless AC WIFI card with Bluetooth on a Laptop or Desktop - YouTube

 

Adding a USB Wi-Fi adapter would be the easiest thing to do, and this seems to be a good choice.

 

Amazon.com: USB WiFi Bluetooth Adapter, 600Mbps Dual Band 2.4/5Ghz Wireless Network External Receive...

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