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‎10-03-2016 10:39 AM

HP Recommended
Product: Pavilian HP500-A60
Operating System: Microsoft Windows 8 (64-bit)

I have a Pavilion Desktop model HP500-A60. I just switched over to Time Warner Cable since they were offering up to 200mbps internet speeds. There module is connected to my computer with an ethernet cable and it has a wireless wifi to my television set. I took a speetest and it shows I am receiving only 9.58mbps out of my internet computer connection. Their tech dept told me maybe I need a new ethernet card. I had a computer service run a diagnostic test and they attached a wireless adapter to my computers' motherboard, At least then I received around 48-49mbps for two days....then it went to 30's and then 20's and now I am only receiving 9,58 download speed for the past 4 days. I ran the speedtest a number of hours between 8am and 11pm with the same results. Now I dont know what to do. Can anyone shed some light to my problem and advise me what can I do next? Please help me if you can. Many Thanks.

Norman

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-03-2016 05:05 PM

HP Recommended

chaltun

 

My guess -- is that Time Warner is throttling your connection speed limit!

 

Can I prove this -- NO.  Will they admit it -- NO.

 

I say this because I PAY a lot for 50MB/s (that's bytes, not bits) from Verizon and I regularly monitor my connection speed, so I know what to expect.

 

And then one day, after a series of large downloads, I suddenly noticed my transfer speed bottoming out -- much like what happened to you.

 

I contacted Verizon, demanding to know what they were doing -- and the tech person told me  my Modem must have gone bad -- and they would send me a new one overnight.

 

OK ... maybe ... after all, equipment DOES fail.

 

So, the next morning, I tried again -- BEFORE replacing the old modem -- and my previous transfer speeds were back!

 

I mentioned this to other folks, and they have run into the same situations -- ISPs throttling folks.

 

So, call them and maybe they will send you new equipment that will (miraculously!) fix the speed problem.


Good Luck



I am a volunteer and I do not work for, nor represent, HP

View solution in original post

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3 REPLIES 3

‎10-03-2016 05:03 PM - edited ‎10-03-2016 05:05 PM

HP Recommended

 

text removed ... keyboard fault ... continued in next post



I am a volunteer and I do not work for, nor represent, HP
Was this reply helpful? Yes No

‎10-03-2016 05:05 PM

HP Recommended

chaltun

 

My guess -- is that Time Warner is throttling your connection speed limit!

 

Can I prove this -- NO.  Will they admit it -- NO.

 

I say this because I PAY a lot for 50MB/s (that's bytes, not bits) from Verizon and I regularly monitor my connection speed, so I know what to expect.

 

And then one day, after a series of large downloads, I suddenly noticed my transfer speed bottoming out -- much like what happened to you.

 

I contacted Verizon, demanding to know what they were doing -- and the tech person told me  my Modem must have gone bad -- and they would send me a new one overnight.

 

OK ... maybe ... after all, equipment DOES fail.

 

So, the next morning, I tried again -- BEFORE replacing the old modem -- and my previous transfer speeds were back!

 

I mentioned this to other folks, and they have run into the same situations -- ISPs throttling folks.

 

So, call them and maybe they will send you new equipment that will (miraculously!) fix the speed problem.


Good Luck



I am a volunteer and I do not work for, nor represent, HP
Was this reply helpful? Yes No

‎10-03-2016 09:39 PM

HP Recommended

I will call them and hope for the best. Thanks

Norman

Was this reply helpful? Yes No
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