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had problem with new printer

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HP officejet 3830
Microsoft Windows 10 (64-bit)

Hooked up my new printer, hooked it. Could not make scan work. Went the support person using the recommended web site. Was charged $299.99 to fix the issues. I don't know I am really stressed about the price and it had actually was configurations with Ip addresses etc. to make it work. Have you ever had to pay something like that for a product to work?  The name of the person was Kevin, it was paid through ANNANSYS. Anybody had any experience with them? Thank you, Linda

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Welcome to HP support community.


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