cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
ljp_855
New member
1 0 0 0
Message 1 of 2
215
Flag Post

had problem with new printer

HP Recommended
HP officejet 3830
Microsoft Windows 10 (64-bit)

Hooked up my new printer, hooked it. Could not make scan work. Went the support person using the recommended web site. Was charged $299.99 to fix the issues. I don't know I am really stressed about the price and it had actually was configurations with Ip addresses etc. to make it work. Have you ever had to pay something like that for a product to work?  The name of the person was Kevin, it was paid through ANNANSYS. Anybody had any experience with them? Thank you, Linda

1 REPLY 1
sandytechy20
HP Support Agent
HP Support Agent
31,394 23,953 1,615 1,809
Message 2 of 2
Flag Post
HP Recommended

@ljp_855

 

Welcome to HP support community.

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation