hidden proxy

[Sharimba]

I have a brand new Omen, and there is a hidden proxy that I don't know how to disable... proxy is disabled in windows and also in my browser. I can't access certain websites here in Australia because it is going through a US proxy. Can anyone please tell me how to disable it. It is ridiculous that these computers sold in Australia go through a US proxy.

[stevecomputer]

What messages are you getting?  Can you set the dns servers to google? https://www.youtube.com/watch?v=9BD264pKWzc

[Sharimba]

Here is an example...

Access Denied

Error 15

www.menulog.com.au

2021-02-19 08:31:20 UTC

What happened?

This request was blocked by the security rules

Your IP: 49.178.35.70

Proxy IP: 45.60.67.17 (ID 10423-100)

Incident ID: 423000420022503826-185544970921773709

Why would I want to set the dns servers to google? I just want this proxy disabled.

[stevecomputer]

The ip you quote shows the following results:

Source: whois.arin.net

IP Address: 45.60.67.17

Name: INCAPSULA-NET

Handle: NET-45-60-0-0-1

Registration Date: 15/01/15

Range: 45.60.0.0-45.60.255.255

Org: Incapsula Inc

Org Handle: INCAP-5

Address: 3400 Bridge Parkway, Suite 200

City: Redwood Shores

State/Province: CA

Postal Code: 94065

Country: United States

https://www.ultratools.com/tools/ipWhoisLookupResult

Which seems to be this company:

https://www.imperva.com/

Perhaps some antivirus  or vpn or security software on your laptop doing it.

https://www.youtube.com/watch?v=2b61vrRKEbE

This video shows how to reset your network.

What browser are you using? Browsers can override internet settings.

[Sharimba]

I already know who's IP address it is, that's why I know it's in the US. A simple google search showed that.

This is a desktop by the way, not the laptop Omen.

This issue has been there from the very beginning. It is embedded somewhere from the factory.

As I already stated, proxy is turned off in windows, and in my browser (firefox).

Thanks for trying to help.

[Sharimba · Accepted solution]

My mistake, it has nothing to do with the omen... I installed my anti-virus and privacy software on the same day I bought the computer... It was a setting in the software called digital fingerprinting protection that was turned on... This enabled the proxy... Problem solved...

[Sharimba]

It is in privacy guardian which is part of the latest version of iolo System Mechanic Ultimate Defense if anyone needs to know...

[stevecomputer]

Glad it's sorted and thanks for letting us know. Well done asking for help and following it through to help yourself. It takes a negative experience and turns it into a positive one.