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Sharimba
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Solved!

hidden proxy

HP Recommended
Omen
Microsoft Windows 10 (64-bit)

I have a brand new Omen, and there is a hidden proxy that I don't know how to disable... proxy is disabled in windows and also in my browser. I can't access certain websites here in Australia because it is going through a US proxy. Can anyone please tell me how to disable it. It is ridiculous that these computers sold in Australia go through a US proxy.

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Sharimba
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My mistake, it has nothing to do with the omen... I installed my anti-virus and privacy software on the same day I bought the computer... It was a setting in the software called digital fingerprinting protection that was turned on... This enabled the proxy... Problem solved...

View solution in original post

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stevecomputer
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What messages are you getting?  Can you set the dns servers to google? https://www.youtube.com/watch?v=9BD264pKWzc

 

 

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Sharimba
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Here is an example...

 

Access Denied
Error 15
2021-02-19 08:31:20 UTC
What happened?
This request was blocked by the security rules
Your IP: 49.178.35.70
Proxy IP: 45.60.67.17 (ID 10423-100)
Incident ID: 423000420022503826-185544970921773709
 
Why would I want to set the dns servers to google? I just want this proxy disabled.
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stevecomputer
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The ip you quote shows the following results:

Source: whois.arin.net
IP Address: 45.60.67.17
Name: INCAPSULA-NET
Handle: NET-45-60-0-0-1
Registration Date: 15/01/15
Range: 45.60.0.0-45.60.255.255
Org: Incapsula Inc
Org Handle: INCAP-5
Address: 3400 Bridge Parkway, Suite 200
City: Redwood Shores
State/Province: CA
Postal Code: 94065
Country: United States
 

https://www.ultratools.com/tools/ipWhoisLookupResult

 

Which seems to be this company:

https://www.imperva.com/

 

Perhaps some antivirus  or vpn or security software on your laptop doing it.

https://www.youtube.com/watch?v=2b61vrRKEbE

This video shows how to reset your network.

What browser are you using? Browsers can override internet settings.

 

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Sharimba
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I already know who's IP address it is, that's why I know it's in the US. A simple google search showed that.

 

This is a desktop by the way, not the laptop Omen.

 

This issue has been there from the very beginning. It is embedded somewhere from the factory.

 

As I already stated, proxy is turned off in windows, and in my browser (firefox).

 

Thanks for trying to help.

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Sharimba
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My mistake, it has nothing to do with the omen... I installed my anti-virus and privacy software on the same day I bought the computer... It was a setting in the software called digital fingerprinting protection that was turned on... This enabled the proxy... Problem solved...

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Sharimba
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It is in privacy guardian which is part of the latest version of iolo System Mechanic Ultimate Defense if anyone needs to know...

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stevecomputer
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Glad it's sorted and thanks for letting us know. Well done asking for help and following it through to help yourself. It takes a negative experience and turns it into a positive one.

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