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chad25
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Message 1 of 14
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how to reset the hp elite pad

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hi

 

I have forgotten my Login password on my Hp elite pad. How do i reset the pad so that i can acess it ?

13 REPLIES 13
mahemac
Level 9
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Message 2 of 14
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Could you mention the product , model number of system and the operating system installed on the system ?

Regards

Mahemac

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, I am speaking for myself and not for HP and I am not an HP Employee.
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chad25
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hi

 

it is the new Hp Elite pad with windows 8 . Not to sure on the model number as it has a whole bunch of numbers at the bottom of the back of the pad

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chad25
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Message 4 of 14
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Apologies the model number is HSTNN-C75C

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mahemac
Level 9
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Message 5 of 14
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If your user name is user name hotmail or msn email ID, then you can try to reset the password using the below link

 

http://windows.microsoft.com/en-us/windows-live/account-reset-password-forgot-faq

 

If the user name does not consists your email then its a local account where you wont be able to reset the password expect reinstalling the operating system using System recovery which will wipe all the data to day 1.

 

You can get more information from the below link

 

https://support.hp.com/us-en/document/c05336115

Regards

Mahemac

--Say "Thanks" by clicking the Kudos (purple thumbs up icon in the lower right corner of a post)
--Please mark the post that solves your problem as "Accepted Solution"
, I am speaking for myself and not for HP and I am not an HP Employee.
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chad25
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Message 6 of 14
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Hi

 

I have tried to set the HP elite pad into recovery mode but unfortunately i do not have F11 on the key pad on the tablet .As i still cant login

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mahemac
Level 9
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Follow the below link to perform system recovery.

 

http://h20565.www2.hp.com/portal/site/hpsc/template.PAGE/public/psi/setupInstallDisplay/?sp4ts.oid=5...

 

 

Look for Page 64 which shows how to initiate system recovery

http://h20565.www2.hp.com/portal/site/hpsc/template.BINARYPORTLET/public/kb/docDisplay/resource.proc...

Regards

Mahemac

--Say "Thanks" by clicking the Kudos (purple thumbs up icon in the lower right corner of a post)
--Please mark the post that solves your problem as "Accepted Solution"
, I am speaking for myself and not for HP and I am not an HP Employee.
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Garrison754
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Message 8 of 14
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I forgot my password and HP does not reconize my email address

Anyone ever have this problem?

Can you help

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JRothe
Level 3
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Message 9 of 14
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To do a full factory reset and wipe out all files (all your data and saved documents will be deleted): Connect USB Keyboard to dock Press F11 on restart Choose Windows Recovery Choose keyboard format Choose Troubleshooting Choose to reset all drives Click reset button.
I'm an HP ITRC Veteran.
To help others find the solution, please click "Accept as Solution" if this post solved your issue. Click the "Kudos Thumbs Up" on the bottom right of this post as a "Thanks" for helping!

Did you know HP has HP Printer Support videos for common issues?
HP also has HP Advanced Support videos for Commercial Products!
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BlueSunday
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Message 10 of 14
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I have a question about your instructions.  When I select F11 and get the Startup Menu I get the following options.

 

F1 - System Information

F2 - System Diagnostics

F9 - Boot Options

F11 - HP Recovery

F12 - Network Boot

Enter - Contunie Startup

 

I don't have an option for Windows Recovery.  When I select F11 HP Recovery the screen goes blue and there seems to be no other activity.  Any assistance you can provide would be greatly appreciated.  How do I get to Windows Recovery/Keyboard Format/Choose Troublesooting/Reset all drives?

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