Create an account on the HP Community to personalize your profile and ask a question
02-23-2018 05:01 PM
Second PC and still not working HP keeps wanting it back for repairs never even had a chance to use yet NEW from the box.
Tech remotely updated this last one to have all the drivers and aparently the ethernet is broken now they are sending a box to ship this one back for repairs....
first one was a HP Pavilion Desktop - 570-p056
this one is the HP PAV POWER 580-015XT DT PC US
Is this a bug with Realtek and HP ?
Solved! Go to Solution.
02-26-2018 09:48 AM
BUT it works wirelessly, flawlessly.
AND if you turn off the WiFi and ping 127.0.0.1 and get a response then the ethernet works.
If you don't then it's broke.
02-24-2018 01:44 AM
You have one of these... HP Pavilion Power Desktop - 580-015xt that comes pre-loaded with Windows10?
You are running W7 OS on it?
The listed drivers are....
Intel Bluetooth Driver (Windows 10)system software Manager Icon
220.127.116.11 Rev.C 35.6 MB Jan 17, 2018
Intel Wireless LAN Driverssystem software Manager Icon
18.104.22.168 Rev.P 211.7 MB Dec 25, 2017
Realtek Local Area Network (LAN) Driver (Windows 10 v1703/v1709)system software Manager Icon
10.019.0627.2017 Rev.A 10.5 MB Nov 20, 2017
Realtek NIC Driver (Windows 10 v1607)system software Manager Icon
10.012.1007.2016 Rev.A 10.4 MB Jan 5, 2017
So could you try the WinKey + R and type msinfo32 and post the output for the adapters please (like this)?
AND confirm the operating system.
02-24-2018 08:51 AM - edited 02-24-2018 09:07 AM
no it is not win 7
comes pre-loaded with Windows10
Tech has been no help what so-ever...they just send empty boxes that are the wrong size....
Now they are sending another box to return this one ....
I think they will send one for a laptop!
Tech kept referring to my laptop even though he had all the info in front of him that it is a Desktop.
Last screen tech saw before saying it has to be sent back:
small video of screen watch the try to network connect then disconnect over and over again every time,
small screen says " Ethernet doesn't have a valid IP configuration
No it is not my cable or network
OS Name Microsoft Windows 10 Home
Version 10.0.16299 Build 16299
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name DESKTOP-6L498D8
System Manufacturer HP
System Model HP Pavilion Power Desktop 580-0xx
System Type x64-based PC
System SKU X6B79AA#ABA
Processor Intel(R) Core(TM) i7-7700 CPU @ 3.60GHz, 3601 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/Date AMI F.23, 1/29/2018
SMBIOS Version 3.0
Embedded Controller Version 255.255
BIOS Mode UEFI
BaseBoard Manufacturer HP
BaseBoard Model Not Available
BaseBoard Name Base Board
Platform Role Desktop
Secure Boot State Off
PCR7 Configuration Elevation Required to View
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "10.0.16299.248"
User Name DESKTOP-6L498D8\art
Time Zone Pacific Standard Time
Installed Physical Memory (RAM) 12.0 GB
Total Physical Memory 11.9 GB
Available Physical Memory 9.65 GB
Total Virtual Memory 14.3 GB
Available Virtual Memory 11.9 GB
Page File Space 2.38 GB
Page File C:\pagefile.sys
Device Encryption Support Elevation Required to View
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware No
Hyper-V - Data Execution Protection Yes
02-24-2018 12:20 PM
Your OP said Windows 7, so I asked.
I am not surprised the Ethernet doesn't work, that is perhaps is how it should be.
Quite often when your WiFi is active your Ethernet is inactive.
So switch off you intel Wifi and then retry your ethernet.
02-24-2018 12:35 PM
So now we can try and find an answer....
PowerShell -Command "Get-NetAdapter"
PowerShell -Command "Get-NetAdapter -Name * | Format-Table -View Driver"
Name InterfaceDescription ifIndex Status MacAddress LinkSpeed
---- -------------------- ------- ------ ---------- ---------
Ethernet Realtek PCIe FE Ethernet 9 Disconnected AA-AA-AA-AA-AA-A8 0 bps
Bluetooth Bluetooth Device 17 Disconnected AA-AA-AA-AA-AA-A7 3 Mbps
WiFi Realtek RTL8723BE 802 18 Up AA-AA-AA-AA-AA-A6 72 Mbps
Name InterfaceDescription DriverFileName DriverDate DriverVersion NdisVersion
---- -------------------- -------------- ---------- ------------- -----------
Ethernet Realtek PCIe FE Ethernet rt640x64.sys 2015-04-06 9.1.406.2015 6.40
Bluetooth Bluetooth Device bthpan.sys 2006-06-21 10.0.16299.15 6.30
WiFi Realtek RTL8723BE 802 rtwlane.sys 2017-05-03 2023.54.33... 6.70
Those 2 command line entries produce 2 sets of data, some overlaps, but it does show if there in an ethernet adapter and if it has a driver loaded.
02-25-2018 04:35 AM - edited 02-25-2018 04:36 AM
So now we have to assume it is a faulty Ethernet Cable and not the PC at all.
Every picture seems to say UNPLUGGED, so it must be the cable.
DHCP is enabled, so there is an install, an active ethernet adapter.
So if you can get a replacement cable locally and try that please.
If in doubt please ask.
02-25-2018 08:33 AM - edited 02-25-2018 08:35 AM
Unplugged replaced, plugged into laptop and 2 other systems all work fine...
plug into this one same thing nothing.....
Tech remotly tried to ,....remove, reset, restore etc etc ...
still shows LAN is broken....
System recognizes signal then 2 seconds later says its not there looping over and over....
02-26-2018 08:28 AM
Bought this pc for our Sister in whom we are now caregivers of she has dementia so she needs this to communicate with her son who works on the east coast before she totally forgets him.....
2 MONTHS NOW STILL NO PC JUST EMPTY BOXES AND EMPTY PROMISES THRU A CASE MANAGER?