hp and realtek bug

[mrdennisg]

Second PC and still not working HP keeps wanting it back for repairs never even had a chance to use yet NEW from the box.

Tech remotely updated this last one to have all the drivers and aparently the ethernet is broken now they are sending a box to ship this one back for repairs....

first one was a HP Pavilion Desktop - 570-p056

this one is the HP PAV POWER 580-015XT DT PC US

Is this a bug with Realtek and HP ?

[CF4]

Hi

You have one of these...  HP Pavilion Power Desktop - 580-015xt that comes pre-loaded with Windows10?

You are running W7 OS on it?

The listed drivers are....

Intel Bluetooth Driver (Windows 10)system software Manager Icon
    20.10.0.9 Rev.C    35.6 MB    Jan 17, 2018

Intel Wireless LAN Driverssystem software Manager Icon
    20.20.2.2 Rev.P    211.7 MB    Dec 25, 2017 

Realtek Local Area Network (LAN) Driver (Windows 10 v1703/v1709)system software Manager Icon
    10.019.0627.2017 Rev.A    10.5 MB    Nov 20, 2017

Realtek NIC Driver (Windows 10 v1607)system software Manager Icon
    10.012.1007.2016 Rev.A    10.4 MB    Jan 5, 2017

So could you try the WinKey + R and type msinfo32 and post the output for the adapters please (like this)?

  AND confirm the operating system.

[mrdennisg]

no it is not win 7

comes pre-loaded with Windows10

Tech has been no help what so-ever...they just send empty boxes  that are the wrong size....sent the wrong box every time the same wrong size, that were for a slim line yet I am responsible for damage?

Now they are sending another box to return this one ....

I think they will send one for a laptop!

Tech kept referring to my laptop even though he had all the info in front of him that it is a Desktop.

Last screen tech saw before saying it has to be sent back:

small video of  screen  watch the  try to network connect then disconnect over and over again every time,

small screen says " Ethernet doesn't have a valid IP configuration

No it is not my cable or network

msinfo:

OS Name    Microsoft Windows 10 Home
Version    10.0.16299 Build 16299
Other OS Description     Not Available
OS Manufacturer    Microsoft Corporation
System Name    DESKTOP-6L498D8
System Manufacturer    HP
System Model    HP Pavilion Power Desktop 580-0xx
System Type    x64-based PC
System SKU    X6B79AA#ABA
Processor    Intel(R) Core(TM) i7-7700 CPU @ 3.60GHz, 3601 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/Date    AMI F.23, 1/29/2018
SMBIOS Version    3.0
Embedded Controller Version    255.255
BIOS Mode    UEFI
BaseBoard Manufacturer    HP
BaseBoard Model    Not Available
BaseBoard Name    Base Board
Platform Role    Desktop
Secure Boot State    Off
PCR7 Configuration    Elevation Required to View
Windows Directory    C:\WINDOWS
System Directory    C:\WINDOWS\system32
Boot Device    \Device\HarddiskVolume1
Locale    United States
Hardware Abstraction Layer    Version = "10.0.16299.248"
User Name    DESKTOP-6L498D8\art
Time Zone    Pacific Standard Time
Installed Physical Memory (RAM)    12.0 GB
Total Physical Memory    11.9 GB
Available Physical Memory    9.65 GB
Total Virtual Memory    14.3 GB
Available Virtual Memory    11.9 GB
Page File Space    2.38 GB
Page File    C:\pagefile.sys
Device Encryption Support    Elevation Required to View
Hyper-V - VM Monitor Mode Extensions    Yes
Hyper-V - Second Level Address Translation Extensions    Yes
Hyper-V - Virtualization Enabled in Firmware    No
Hyper-V - Data Execution Protection    Yes

[CF4]

Hi

Your OP said Windows 7, so I asked.

I am not surprised the Ethernet doesn't work, that is perhaps is how it should be. 

Quite often when your WiFi is active your Ethernet is inactive.

So switch off you intel Wifi and then retry your ethernet.

[mrdennisg]

....same thing happens when disabling wifi and blue tooth also

[CF4]

Hi

So now we can try and find an answer....

PowerShell -Command "Get-NetAdapter"
PowerShell -Command "Get-NetAdapter -Name * | Format-Table -View Driver"

Name InterfaceDescription ifIndex Status MacAddress LinkSpeed
---- -------------------- ------- ------ ---------- ---------
Ethernet Realtek PCIe FE Ethernet 9 Disconnected AA-AA-AA-AA-AA-A8 0 bps
Bluetooth Bluetooth Device 17 Disconnected AA-AA-AA-AA-AA-A7 3 Mbps
WiFi Realtek RTL8723BE 802 18 Up AA-AA-AA-AA-AA-A6 72 Mbps

Name InterfaceDescription DriverFileName DriverDate DriverVersion NdisVersion
---- -------------------- -------------- ---------- ------------- -----------
Ethernet Realtek PCIe FE Ethernet rt640x64.sys 2015-04-06 9.1.406.2015 6.40
Bluetooth Bluetooth Device bthpan.sys 2006-06-21 10.0.16299.15 6.30
WiFi Realtek RTL8723BE 802 rtwlane.sys 2017-05-03 2023.54.33... 6.70

Those 2 command line entries produce 2 sets of data, some overlaps, but it does show if there in an ethernet adapter and if it has a driver loaded.

[mrdennisg]

[CF4]

Hi

So now we have to assume it is a faulty Ethernet Cable and not the PC at all.

Every picture seems to say UNPLUGGED, so it must be the cable.

DHCP is enabled, so there is an install, an active ethernet adapter.

So if you can get a replacement cable locally and try that please.

If in doubt please ask.

[mrdennisg]

Unplugged replaced, plugged into laptop and  2 other systems all work fine...

plug into this one same thing nothing.....

Tech remotly tried to ,....remove, reset, restore etc etc ...

still shows LAN is broken....

System recognizes signal then 2 seconds later says its not there looping over and over....

[mrdennisg]

Bought this pc for our Sister in whom we are now caregivers of  she has dementia so she needs this to communicate  with her son who works on the east coast before she totally forgets him.....

2 MONTHS NOW STILL NO PC JUST EMPTY BOXES AND EMPTY PROMISES THRU A CASE MANAGER?