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‎07-14-2025 01:40 AM

HP Recommended

hp smart tank 580 cant install at window 7

1 REPLY 1

‎07-16-2025 07:20 AM

HP Recommended

Hi @sofia851 

 

Welcome to the HP Support Community! We're here to help you get back up and running.

 

The HP Smart Tank 580 printer requires the HP Smart app for installation, which is compatible with Windows versions that support the app. According to HP, the HP Smart app is available on Windows 10 and later versions, macOS, Android, and iOS. Unfortunately, Windows 7 is not supported for the HP Smart app, which is likely why you are experiencing difficulties in installing the printer.

 

To proceed, you have a few options:

 

Upgrade Windows: Consider upgrading your Windows operating system to a version that supports the HP Smart app, such as Windows 10 or later.

 

Use Another Device: If upgrading is not an option, you can try installing the printer on another device that meets the software requirements (such as a computer running Windows 10 or macOS, or a mobile device running Android or iOS).

 

Alternative Printing Methods: In some cases, you might be able to use a different method for basic functionality, such as using USB connection for direct printing. However, this will not provide full functionality available through the app.

 

 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

 

Take care, and have an amazing day!

 

Regards, 

Hawks_Eye

I am an HP Employee.
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