my laptop WiFi is not able to connect with any device and same issue with bluetooth adapter

[kkss01]

product name- HP pavilion gaming laptop bought in 2022

[Hawks_Eye]

Hi @kkss01 

Welcome to the HP Support Community!

Thanks for posting your query! We're here to help you get back up and running.

If your HP Pavilion Gaming Laptop is experiencing issues with both Wi-Fi and Bluetooth connectivity, here are some steps to troubleshoot:

1. Check Airplane Mode

• Press Win + A to open the Action Center.
• Ensure Airplane Mode is turned off.

2. Restart Network Services

• Press Win + R, type services.msc, and hit Enter.
• Scroll down to WLAN AutoConfig and Bluetooth Support Service.
• Right-click each service, select Restart, and set Startup Type to Automatic.

3. Update Network & Bluetooth Drivers

• Open Device Manager (Win + X > Device Manager).
• Expand Network Adapters and Bluetooth.
• Right-click your Wi-Fi adapter and Bluetooth adapter, then select Update Driver.
• Choose Search automatically for drivers.

4. Reinstall Network & Bluetooth Drivers

• In Device Manager, right-click the Wi-Fi adapter and Bluetooth adapter.
• Select Uninstall device and restart your laptop.
• Windows should automatically reinstall the drivers.

5. Run HP Network Diagnostics

• Open HP Support Assistant and run Network Check.
• If HP Support Assistant isn’t installed, download it from HP’s official site.

6. Reset Network Settings

• Open Settings > Network & Internet > Advanced Network Settings.
• Click Network Reset and restart your laptop.

7. Check BIOS Settings

• Restart your laptop and press F10 to enter BIOS.
• Navigate to Advanced > Built-in Device Options.
• Ensure Wireless LAN and Bluetooth are enabled.

8. Check for Windows Updates

• Go to Settings > Windows Update.
• Install any pending updates, especially those related to network drivers.

9. Perform a Power Drain

• Turn off the laptop and unplug it.
• Hold the power button for 30 seconds.
• Plug it back in and turn it on.

10. Check HP’s Official Support Page

HP provides detailed troubleshooting steps for Wi-Fi and Bluetooth issues. You can find them 

• Wi-Fi Troubleshooting: HP PCs - Troubleshooting Wireless Network and Internet
• Bluetooth Troubleshooting: HP PCs - Troubleshooting a Bluetooth connection

Try the steps outlined in these guides, and let me know if you need further assistance!

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Take care, and have an amazing day!

Regards, 

Hawks_Eye