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‎08-18-2023 09:34 PM

HP Recommended
Product: HP Z240 Tower Base Model Workstation

my computer has a TP-LINK Archer TXE75E card, however, the computer cannot find Bluetooth in the device manager and I cannot get it to work. what help? the drivers are installed. wifi works well

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1 REPLY 1

‎08-19-2023 07:29 AM - edited ‎08-19-2023 07:30 AM

HP Recommended

Hi:

 

Did you connect the internal Bluetooth cable that should have come with the Wi-Fi card to your PC's internal 9-pin USB 2 connector?  One end plugs into the Wi-Fi card and the other end to the USB 2 connector on the motherboard.

 

The Bluetooth portion of the Wi-Fi card is USB powered, which is why it is not showing up in the device manager.

 

That's what the cable is for that came in the package.  Watch the installation video on this Amazon link.

 

Amazon.com: TP-Link WiFi 6E AXE5400 PCIe WiFi Card (Archer TXE75E), Tri Band Wireless Adapter with B...

 

Look at the system board layout for your PC's form factor in chapter 1 of the service manual for the location of the internal USB 2 connector the other end of that BT cable goes to.

 

HP Z240 Workstation Maintenance and Service Guide

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