wi-fi network is not working

[Boo8525]

• My Wi-Fi Network is not working.. 

[Jerry_57]

Hi @Boo8525,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to help you.

I hear that your HP printer Wi‑Fi is not working. Try these steps:
 

Restore Wi‑Fi setup mode:
 

• Touchscreen printers: Open Wireless or Setup menu > Network setup or Settings > Restore Network Settings.
   
• Printers without a touchscreen: Press and hold the Wireless and Cancel buttons for 5 seconds until the Wireless light blinks.
  
  When Wi‑Fi setup mode is active, the Wireless light/icon blinks.

Reconnect using the HP app:
 

• Open the HP app and sign in or create an account.
   
• Within 2 hours of restoring Wi‑Fi setup mode, use the guided setup to add the printer and reconnect it to Wi‑Fi.

If you changed your router, ISP, network name, or password:
 

• Use Wireless Setup Wizard from the printer control panel:
•  
  • Go to Setup / Network / Wireless settings
     
  • Select Wireless Setup Wizard
     
  • Choose your network and enter the password.

For printers without a touchscreen:
 

• You can also use WPS:
  
  
  • Press and hold the Wi‑Fi button until the light flashes.
     
  • Within 2 minutes, press the WPS button on your router.
     
  • Wait until the wireless light stops flashing.

Check the connection:
 

• On touchscreen printers, print a Wireless Network Test Report from the Wireless, Network Settings, or Setup menu to identify connection problems.
   

I hope this will help.

 

Take care and have a good day.