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MaquinaFC
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Message 1 of 5
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Solved!

wifi 5GHz problem

HP Recommended
Microsoft Windows 10 (32-bit)

Hi,

 

My All in one Pavilion 23 Realtek PCIe GBE Family Controller not read 5Ghz network and the speed for the internet in slow.

How I can fix it.

1 ACCEPTED SOLUTION

Accepted Solutions
erico
Level 17
Level 17
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Message 4 of 5
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HP Recommended

Your desktop AIO PC was not delivered with a wifi adapeter capable of using the 5GHz band. That is why you can't use it.

 

You can install a USB wifi adapter that is capable of 2.4 & 5 GHz and 802.11ac if you like.

 

See the specifications document published by HP on the following link. Check the networking section.

http://h20564.www2.hp.com/hpsc/doc/public/display?docId=c03823691

 

This is what your desktop has inside.

 

your installed adapter.png

 

 

Don't forget to click on the green Accept as Solution button if I helped you solve your issue.
Click on the Yes button if my assistance was helpful and you would like to say thanks!

View solution in original post

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erico
Level 17
Level 17
49,256 11,799 4,783 12,994
Message 2 of 5
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HP Recommended

It would help if you identified your HP 23 series PC with its complete product number.  Look on the rear for a service tag.

 

Pavilion 23 identifies quite a number of PCs in that model series.

Don't forget to click on the green Accept as Solution button if I helped you solve your issue.
Click on the Yes button if my assistance was helpful and you would like to say thanks!
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MaquinaFC
Author
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Message 3 of 5
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HP Recommended

HP All in One

Model No. 23-b219c

Product no. H5N98AA#ABL

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erico
Level 17
Level 17
49,256 11,799 4,783 12,994
Message 4 of 5
Flag Post
HP Recommended

Your desktop AIO PC was not delivered with a wifi adapeter capable of using the 5GHz band. That is why you can't use it.

 

You can install a USB wifi adapter that is capable of 2.4 & 5 GHz and 802.11ac if you like.

 

See the specifications document published by HP on the following link. Check the networking section.

http://h20564.www2.hp.com/hpsc/doc/public/display?docId=c03823691

 

This is what your desktop has inside.

 

your installed adapter.png

 

 

Don't forget to click on the green Accept as Solution button if I helped you solve your issue.
Click on the Yes button if my assistance was helpful and you would like to say thanks!
Was this reply helpful? Yes No
MaquinaFC
Author
New member
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Message 5 of 5
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HP Recommended

Thanks

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