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‎03-05-2017 07:40 AM

HP Recommended
Operating System: Microsoft Windows 10 (32-bit)

Hi,

 

My All in one Pavilion 23 Realtek PCIe GBE Family Controller not read 5Ghz network and the speed for the internet in slow.

How I can fix it.

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎03-06-2017 12:03 AM - edited ‎03-06-2017 11:46 PM

HP Recommended

Your desktop AIO PC was not delivered with a wifi adapeter capable of using the 5GHz band. That is why you can't use it.

 

You can install a USB wifi adapter that is capable of 2.4 & 5 GHz and 802.11ac if you like.

 

See the specifications document published by HP on the following link. Check the networking section.

http://h20564.www2.hp.com/hpsc/doc/public/display?docId=c03823691

 

This is what your desktop has inside.

 

your installed adapter.png

 

 


I am a non-HP employee forum member. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If my post helped you or you just want to say thanks, click on the Yes button next to the "was this reply helpful?"

View solution in original post

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4 REPLIES 4

‎03-05-2017 10:21 AM

HP Recommended

It would help if you identified your HP 23 series PC with its complete product number.  Look on the rear for a service tag.

 

Pavilion 23 identifies quite a number of PCs in that model series.


I am a non-HP employee forum member. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If my post helped you or you just want to say thanks, click on the Yes button next to the "was this reply helpful?"

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‎03-05-2017 11:29 AM

HP Recommended

HP All in One

Model No. 23-b219c

Product no. H5N98AA#ABL

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‎03-06-2017 12:03 AM - edited ‎03-06-2017 11:46 PM

HP Recommended

Your desktop AIO PC was not delivered with a wifi adapeter capable of using the 5GHz band. That is why you can't use it.

 

You can install a USB wifi adapter that is capable of 2.4 & 5 GHz and 802.11ac if you like.

 

See the specifications document published by HP on the following link. Check the networking section.

http://h20564.www2.hp.com/hpsc/doc/public/display?docId=c03823691

 

This is what your desktop has inside.

 

your installed adapter.png

 

 


I am a non-HP employee forum member. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If my post helped you or you just want to say thanks, click on the Yes button next to the "was this reply helpful?"

Was this reply helpful? Yes No

‎03-06-2017 03:06 PM

HP Recommended

Thanks

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