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MaquinaFC
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Message 1 of 5
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Solved!

wifi 5GHz problem

‎03-05-2017 07:40 AM

HP Recommended
Operating System: Microsoft Windows 10 (32-bit)

Hi,

 

My All in one Pavilion 23 Realtek PCIe GBE Family Controller not read 5Ghz network and the speed for the internet in slow.

How I can fix it.

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions
erico
Level 17
Level 17
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Message 4 of 5
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‎03-06-2017 12:03 AM - edited ‎03-06-2017 11:46 PM

HP Recommended

Your desktop AIO PC was not delivered with a wifi adapeter capable of using the 5GHz band. That is why you can't use it.

 

You can install a USB wifi adapter that is capable of 2.4 & 5 GHz and 802.11ac if you like.

 

See the specifications document published by HP on the following link. Check the networking section.

http://h20564.www2.hp.com/hpsc/doc/public/display?docId=c03823691

 

This is what your desktop has inside.

 

your installed adapter.png

 

 

Don't forget to click on the green Accept as Solution button if I helped you solve your issue.
Click on the Yes button if my assistance was helpful and you would like to say thanks!

View solution in original post

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4 REPLIES 4
erico
Level 17
Level 17
49,256 11,799 4,783 12,994
Message 2 of 5
Flag Post

‎03-05-2017 10:21 AM

HP Recommended

It would help if you identified your HP 23 series PC with its complete product number.  Look on the rear for a service tag.

 

Pavilion 23 identifies quite a number of PCs in that model series.

Don't forget to click on the green Accept as Solution button if I helped you solve your issue.
Click on the Yes button if my assistance was helpful and you would like to say thanks!
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MaquinaFC
Author
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Message 3 of 5
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‎03-05-2017 11:29 AM

HP Recommended

HP All in One

Model No. 23-b219c

Product no. H5N98AA#ABL

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erico
Level 17
Level 17
49,256 11,799 4,783 12,994
Message 4 of 5
Flag Post

‎03-06-2017 12:03 AM - edited ‎03-06-2017 11:46 PM

HP Recommended

Your desktop AIO PC was not delivered with a wifi adapeter capable of using the 5GHz band. That is why you can't use it.

 

You can install a USB wifi adapter that is capable of 2.4 & 5 GHz and 802.11ac if you like.

 

See the specifications document published by HP on the following link. Check the networking section.

http://h20564.www2.hp.com/hpsc/doc/public/display?docId=c03823691

 

This is what your desktop has inside.

 

your installed adapter.png

 

 

Don't forget to click on the green Accept as Solution button if I helped you solve your issue.
Click on the Yes button if my assistance was helpful and you would like to say thanks!
Was this reply helpful? Yes No
MaquinaFC
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Message 5 of 5
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‎03-06-2017 03:06 PM

HP Recommended

Thanks

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