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12-28-2019 12:57 PM
I am having trouble with my wifi recently. It keeps getting disconnected. When it is working, its working perfectly. I tried updating drivers and I still have the same issue. Also router is right next to my desktop.
I would like to know if there are any updated cards that I can use? Thank you
12-31-2019 12:41 PM
@gnoto1315 Welcome to HP Community!
Did you try reinstalling the wireless adapter? (please do, if you haven't)
While you respond to that, here's what you need to do:
- Remove All Barriers: Certain building materials can get in the way of weaker signals like Bluetooth. Metal, bulletproof glass, concrete and plaster are particularly bad, and marble, plaster and brick aren’t great easy. So if you’re really struggling with interference, your first step should be to move your Bluetooth devices away from these materials. That means no brick walls between you and your devices, and definitely no metal desks!
- Change Router Channel: If you have an Apple router and you’re constantly getting interference with your WiFi, try rebooting it. Upon restart, the station will search for a new channel. Specifically, a different channel than the one your Bluetooth devices are using to communicate. If you don’t have an Apple router, you may need to instead go into your router settings and try changing the channel manually. Experiment with different channels to see which one works best.
- Move Closer to Your Router: If you often find that you’re getting interference when talking on a wireless headset while on a WiFi call (you’ll know because you’ll hear static), try moving closer to your router. This will give you a more robust WiFi connection, so the Bluetooth frequency can’t overpower it.
- Get Away From Microwaves and Fluorescent Lighting: Both emit frequencies of 2.4GHz, and moving away from them will distance you from the source.
That said, The best way to resolve the issue is by using the HP Guided Troubleshooter:
(simply select your description of the issue from the bottom of the screen to gain access to the next set of steps that should resolve your concern).
Keep us posted,
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Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post,
Have a great day!la
I am an HP Employee
01-03-2020 07:33 AM
I tried reinstalling the wireless adapter. Also tried upgrading the drivers but they were already the newest version. If I restart my computer it will work for a couple of days and then disconnect again. I have router and modem right next to my computer. I don’t know what else to try other than getting a new wireless adapter
01-03-2020 06:50 PM
Run component test to wireless module to check for hardware failures.
1. Hold the power button for at least five seconds to turn off the computer.
2. Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.
3. On the HP PC Hardware Diagnostics (UEFI) main menu, click System Tests.
4. Click componenet Test.
5. Click network, then select wireless and run the test.
Let me know how it goes.
I am an HP Employee
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