cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Gwebb65
Level 1
3 1 0 0
Message 1 of 2
291
Flag Post

wifi is missing under netork and internet

HP Recommended
8000 Elite Small Factor
Microsoft Windows 10 (64-bit)

after updating from win 7 to win 10 my WIFI is missing from network and internet, I am connected on line through Ethernet , which first it was WIFI  though an ISP .I have an two in one modem/router. Ethernet cable connected in the first port back of modem, power cord,coax cable and telephone cable all in there right places in back of modem.checked Network adapters for updating their good.Power cycled, restarted ,checked LAN for DNS and IP automatic,done cmd/DNS flush , checked all updates still no wifi however im able to connect and see my network name on phone. but not on computer.All other options are there such as vpn,dial up,proxy and ethernet but still no WIFI nor network names,also went to configuration page of modem/router nope nothing, where did it fall off to.Even went in under local account to see if that mattered ,nope. Also troubleshooting did not matter nothing.Still no wifi.  help      help, this is annoying.I was considering "priority" in CMD. decided  not to.

1 REPLY 1
TheOldMan
Level 15
Level 15
11,378 4,023 1,050 3,271
Message 2 of 2
Flag Post
HP Recommended

I suspect the reason for no WiFi is Windows 10 did not install the driver for the Ralink 802.11n Wireless LAN device.  Look for the device in Device Manager under Network adapters.  Here is the driver from HP for Windows 8

https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-compaq-8000-elite-small-form-factor-pc...

If that does not work or will not install, have device manager look for the driver.

BTW: I found a site that informs the user on how to install the driver

https://tencomputer.com/download-ralink-drivers-windows-10-8-7/


I'm not an HP employee.
Did this message answer your question? Please indicate below as an Accepted Solution!
Did you find this message useful? Click on the "Was this reply helpful" Yes button.
Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation