• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Any failures related to Hotkey UWP service? Click here for tips.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
HP
Microsoft Windows 10 (64-bit)

We bought our son a entry level HP laptop for email/photos.  Truth be told, it hasn't been used in over a year.  We never set a recovery image..etc.  Now the only way I can get on Internet is by LAN.  The home wifi isn't able to be detected even though every other device in our house can detect.  I've factory reset HP, reset adapters, troubleshooted adapters, reset wifi.  My neighbors wifi can be seen all 6 of them, but not mine.  

 

Please help...

 

Thanks in advance,

 

J

3 REPLIES 3
HP Recommended

Hi
Make, Model and OS please.
SKU: if possible by this method
WinKey + R and type
msinfo32
Read Line 9
System SKU: N6K07EA#ABU

Please do not post Serial Numbers.

 

Flow Chart Adapters.png

HP Recommended

Microsoft Windows 10 Home

HP Notebook

SKU  xX7T78UA#ABA AMD A6-7310 APU w/ AMD Radeon R4 Graphics

HP Recommended

Hi

http://partsurfer.hp.com/Search.aspx?searchText=X7T78UA

 

857334-855 Realtek RTL8188EE-VJ 802.11b/g/n 1x1 Wi-Fi adapter

 

 

https://support.hp.com/gb-en/product/hp-15-ba000-notebook-pc-series/10862317/model/13386205/manuals?...

 

https://support.hp.com/gb-en/drivers/selfservice/hp-15-ba000-notebook-pc-series/10862317/model/13386...

 

Realtek RTL8723BE/8188EE 802.11b/g/n Wireless LAN Drivers

2023.48.1130.2016 43.8 B Feb 9,2017 Download
Realtek RTL8xxx Series Bluetooth Driver
1.6.1015.3008 2.6MB Jun 28,2019 Download
Realtek RTL8xxx Wireless LAN Drivers
2024.0.8.107/2024.0.4.108 14.4 MB Jun 5,2019 Download

I suggest starting with the oldest driver first.

 

If in doubt please ask.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.