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PonMU
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windows 10 HP laptop not detecting my home wifi that other devices can detect

HP Recommended
HP
Microsoft Windows 10 (64-bit)

We bought our son a entry level HP laptop for email/photos.  Truth be told, it hasn't been used in over a year.  We never set a recovery image..etc.  Now the only way I can get on Internet is by LAN.  The home wifi isn't able to be detected even though every other device in our house can detect.  I've factory reset HP, reset adapters, troubleshooted adapters, reset wifi.  My neighbors wifi can be seen all 6 of them, but not mine.  

 

Please help...

 

Thanks in advance,

 

J

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Lil_Boy_Blue
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Message 2 of 4
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HP Recommended

Hi
Make, Model and OS please.
SKU: if possible by this method
WinKey + R and type
msinfo32
Read Line 9
System SKU: N6K07EA#ABU

Please do not post Serial Numbers.

 

Flow Chart Adapters.png

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PonMU
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HP Recommended

Microsoft Windows 10 Home

HP Notebook

SKU  xX7T78UA#ABA AMD A6-7310 APU w/ AMD Radeon R4 Graphics

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Lil_Boy_Blue
Level 12
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HP Recommended

Hi

http://partsurfer.hp.com/Search.aspx?searchText=X7T78UA

 

857334-855 Realtek RTL8188EE-VJ 802.11b/g/n 1x1 Wi-Fi adapter

 

 

https://support.hp.com/gb-en/product/hp-15-ba000-notebook-pc-series/10862317/model/13386205/manuals?...

 

https://support.hp.com/gb-en/drivers/selfservice/hp-15-ba000-notebook-pc-series/10862317/model/13386...

 

Realtek RTL8723BE/8188EE 802.11b/g/n Wireless LAN Drivers

2023.48.1130.2016 43.8 B Feb 9,2017 Download
Realtek RTL8xxx Series Bluetooth Driver
1.6.1015.3008 2.6MB Jun 28,2019 Download
Realtek RTL8xxx Wireless LAN Drivers
2024.0.8.107/2024.0.4.108 14.4 MB Jun 5,2019 Download

I suggest starting with the oldest driver first.

 

If in doubt please ask.

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