wireless keyboard KG-0851

[JUinAust]

(Board dropdown list above doesn't have relevant option)

I keep receiving a message on my screen indicating the batteries in my HP wireless keyboard, model KG-0851, need to be changed.  I install brand new (fully charged) batteries that are exactly the same as the old ones, but new batteries do not work.  The keyboard will not accept any new batteries, despite them also being the correct alkaline AAA batteries.  Yes, I do know how to correctly install AAA batteries!!

What's going on with this HP keyboard?  How do I make it accept the new batteries?  Pressing the Connect on the back of the keyboard button doesn't do anything.

I'm typing this before the old batteries go completely flat.

Batteries are AAA size, Alkaline, format E92, 1.5v.

Thanks.

[Jeet_singh]

Hi @JUinAust,

Thank you for showing your interest in HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for the First Time Here? Learn How to Post and More.

I see from the post that you are having issues with your HP Wireless keyboard. Don't worry as I have a few recommendations which should help to resolve this issue.

To provide you with an accurate solution, I'll need a few more details:

Was there any update interrupted?

Have you tried uninstalling and reinstalling the drivers?

Let's start by uninstalling and reinstalling the drivers from the support website, using this link.

Next thing, I would suggest here is to update the Bios.

For more details, please go through this link.

Please respond to this post with the result of your troubleshooting. I look forward to hearing from you. 

If you wish to help others looking for the same solution as you've found, mark the post as Accepted Solution.

If you wish to show appreciation for my effort, please click the Thumbs up icon at the bottom of my comment.

And I Hope you have a good day, Ahead.

Regards,

[JUinAust · Accepted solution]

I got the new batteries to work by using sandpaper to lightly sand the battery terminals, and to go through the steps to reconnect the wirless keyboard and mouse to the PC.  This seemed to work.

[Jeet_singh]

Hi @JUinAust,

Thank you for the update,

I appreciate your time and efforts,

I'm glad you found the solution you were looking for.

Thanks for taking the time to let the community know about the solution

You've been great to work with and it has been a genuine pleasure interacting with you.

I hope both you and your product works great and remain healthy for a long time 😉

To simply say thanks for my efforts to assist you, please click the "Thumbs Up" button to give me a Kudos.

And accept this as the solution to help others find your post helpful.

Take care now and do have a fabulous week ahead. 🙂

Regards,