wireless keyboard and mouse of HP C2710, bad connection with the radio module

[vondert]

I welcome. Bought a set of the keyboard and a mouse of HP C2710 and it badly worked at once, the mouse and the keyboard did not work further 10 centimeters (~ 4 inches). A problem in the radio module. There was no time to go to service, and now found this set. Who knows what can be made with it?

[KrazyToad]

@vondert

Welcome to HP Support Community

Are you using fresh batteries in the Keyboard / Mouse?

Have you tried connecting the USB dongle to other USB ports?

Did you get a chance to try the Keyboard / Mouse with another computer to check the functionality?

If the issue persists with other computers, I suggest you contact our phone support for further support

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.

Thank you

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

[vondert]

Are you using fresh batteries in the Keyboard / Mouse?

yes

Have you tried connecting the USB dongle to other USB ports?

yes

Did you get a chance to try the Keyboard / Mouse with another computer to check the functionality?

yes

I have tried all these options and can say that the problem is exactly in the USB-dongle.

I'm having trouble following step 5 of your instructions. I don't have the option to choose a chat or get a phone number to call. 

I only have the HP Support Community,
HP Service Center Locator,
Support Options for out-of-warranty products.

[KrazyToad · Accepted solution]

@vondert

Thanks for keeping me posted

I have sent you a private message with the next course of action

Please check your private message icon on the upper right corner of your HP Forums profile.

Next to your profile Name, you should see a little blue envelope
 

Thank you