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08-01-2019 12:48 PM
My wireless keyboard stopped working; I installed new batteries, still didn't connect to the receiver. I ran diagnostics, said I might need a new keyboard. Purchased a new wireless elite v2, installed new batteries. still doesn't connect to the receiver. I've watched videos and followed instructions, turned desktop on and off, nothing. The wireless mouse does work, by the way. Could the desktop be incompatible with the keyboard? It's an HP Omni 220 PC. Help!
08-04-2019 09:05 AM - edited 08-04-2019 09:07 AM
Thank you for posting your query on HP Community,
Perform a Hard reset on the PC:
Many startup errors and other problems can be resolved by decreasing the amount of power stored in hardware components. Decreasing stored power is sometimes referred to as a "Hard Reset". Use the following steps to perform a hard reset on a computer:
If Windows is open, click Start and then Shutdown.
If Windows is not open and the computer has power, press and hold the power button on the computer until the computer shuts off.
With the power off, disconnect the power cord from the back of the computer.
With the power off and the power cord disconnected, press the power button on the computer for 5 seconds. The power light indicator on or near the power button might turn on briefly but then go out.
Reconnect the power cord and turn on the power.
It is recommended that the USB transceiver be placed away from USB 3.0 flash drive and USB 3.0 external hard drive. USB 3.0 radio frequency interferes with 2.4GHz devices.
Most HP wireless keyboard and mouse devices operate on 2.4GHz. Some 2.4GHz electrical devices may cause interference. If applicable, move these devices.
If, after performing the previous steps in this section, the computer still cannot consistently detect the keyboard and mouse, update the BIOS on the computer. For detailed instructions, see HP support document HP Desktop PCs - Updating the BIOS or HP Notebook PCs - Updating the BIOS.
You may follow the steps from this support document for - HP PCs - Wireless Keyboard and Mouse Connection Issues
Alternatively, you may refer to the steps suggested in this support document for troubleshooting wireless keyboard issue: HP PCs - Wireless Keyboard and Mouse Troubleshooting
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