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- HP Community
- Archived Topics
- Desktops (Archived)
- Re: 0xc00ce558 (WLAN Autoconfig Wireless Issue)

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05-02-2016 04:26 PM
My computer isn't able to find/activate its wireless connection. The issue started 2 days ago. The previous evening the internet had functioned properly and shutdown of the machine was normal. On startup 2 days ago it suddenly refused to admit to wifi being a thing.
Laying out the things I've tried so far:
Restarting the computer.
Unplugging and restarting the router.
Uninstalling the system drivers for the wireless network adapter and restarting the computer to reinstall them.
Updating the drivers (says I have the most recent version already)
Running the automatic troubleshooter (says "The Windows wireless service is not running on this computer" - If I say to Try the Repair as Administrator it says the same thing again, but with a red circle with an x instead of a blue-and-yellow shield)
In Network Connections: My wifi device appears. It's a Qualcomm Atheros a|b|g|n Dualband Wireless Network Module. It shows full bars, but has a red x and says Not Connected. Right-clicking and selecting Connect/Disconnect opens the Settings window for my system but has no other effect. Selecting Diagnose when right-clicking the device runs the automatic troubleshooter (with the same effects as listed above). Selecting Disable allows me to disable it but when it's enabled again nothing has changed.
In System > Network & Internet: Wifi doesn't appear as an option.
The way I got the error message that is the subject of this post is by going into Control Panel > Administrative Tools > Services and finding WLAN Autoconfig, right-clicking it (because it's supposed to be running) and clicking Start.
The copy of Windows 10 on this machine is several months old. I couldn't say exactly when, but it dates back to December at the most recent, and August is more likely. If it were a simple compatibility issue between network adapter and Win10 I'd have expected the error much sooner.
I also tried restoring to earlier in the week, before the problem had occurred. The system restore backed things up by 6 days, but didn't resolve the issue.
Plugging an ethernet cable from the computer directly into the router does allow internet connection. Unfortunately said router is in the kitchen so that can't be an extended solution.
I have attempted everything listed in HP's automatic troubleshooter, including anything I forgot to list here.
