Create an account on the HP Community to personalize your profile and ask a question
03-11-2017 06:18 PM
Bought a remanufactured unit, would constantly freeze randomly once in Windows, sometimes even before firing up an applicaiton. I returned it, got a replacement, having same problem. I'm completely patched up on Windows and all system drivers and have not attached any additional hardware other than a basic HDMI monitor.
I tried updating the BIOS today using HP's support tool/wizard and am certain I followed the correct path appropriate for the SSID (2B47) and motherboard (Odense). My old BIOS was AMI A0.14. After the upgrade, on bootup I initially get a "windows needs to repair" screen and it captures information and triggers a reboot, but the reboot crashes, unable to repair and the cycle repeats indefinitely. I've tried booting off a recovery USB drive but am unable to repair or revert to a prior version there.
I noticed the new BIOS is ODE A0.18, so am wondering if the HP utility has installed the wrong BIOS. Even though during the BIOS update it created a recovery partition and thumb drive folder, the "old" folder is empty so it appears I've lost my old BIOS and have no idea how to either repair what I've got or revert to what I'd had.
Any ideas what to try next?
03-11-2017 06:44 PM - edited 03-11-2017 06:47 PM
It does sound like a faulty BIOS update but your PC is responding even though it is in a windows repair loop. Bad BIOS updates usually don't do this.
Can you get to BIOS at boot. Try setting BIOS to defaults if possible.
You could try troubleshoot tips for Window's startup problems at this very good site.
HP support site for your PC has BIOS updates for download. A0.18 is listed with the correct SSID for your PC.
Download BIOS update from HP and try to install again if you can fix winows startup loop.
03-11-2017 07:02 PM
I can get to BIOS, had not made any changes, so applying defaults would do nothing. I don't know how I could try to reinstall the BIOS if I can't get to boot up--best I can manage is a command prompt window and I don't believe the HP utility can run from that.
03-11-2017 07:05 PM
P.S.--I did create a bootable USB so that I can access those advanced options you referenced. The repair option was unable to complete the repair, and I was also unable to revert to prior version or revert to a restore point. Even "reset" is not showing as an option.
03-14-2017 06:35 AM
Actually I can't even reinstall Windows--the HP BIOS update utility wound up partitioning my drive and Windows installation won't work with that configuration. I'd probably have to completely reformat the drive. HP support has been useless despite the fact that I've still got a valid warranty. I have been bounced from their main US # to a third party remanufacturer in California, who bounced me to a third party warranty processor who is not authorized to do anything other than exchange the entire PC (which took about 8 weeks when my original unit failed).
Dell.com, here I come ...