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01-12-2015 03:41 AM
HP ENVY 700-203eo/Windows 8.1
I'm trying to burn an .iso image to DVD but it fails with error code 0xC0AA0301.
I have also tried burning the DVD using the included bloatware Power2Go, with similar result. Downloaded and tried ImgBurn - which also failed.
Anybody able to help out?
Solved! Go to Solution.
01-13-2015 04:00 PM - last edited on 03-14-2017 12:40 PM by OscarFuentes
Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I understand that your desktop is not able to burn DVDs using multiple programs, and I would be happy to assist you in this matter!
To enable your system to burn to CDs once again, I recommend following the steps in this document on CD or DVD Drive Cannot Burn Discs (Windows 8). I would also suggest booting your system into Safe Mode to see if a service or background application is causing a conflict when your are burning DVDs.
Please re-post with the results of your troubleshooting, and I look forward to your reply!
I work on behalf of HP
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01-16-2015 03:56 AM - last edited on 04-20-2016 04:37 PM by OscarFuentes
Step 1 in the linked document fixed the problem. The DVD burner works fine with DVD+R disks.
The Product Spec page http://support.hp.com/us-en/document/c04121554 claims it is compatible with DVD-R disks, but this is now proven to be wrong.