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Honor Student
Posts: 2
Member Since: ‎01-12-2015
Message 1 of 3 (6,983 Views)
Accepted Solution

Burning DVD image returns error 0xC0AA0301

Product Name: HP ENVY 700-203eo
Operating System: Windows 8.1

Hi,

 

HP ENVY 700-203eo/Windows 8.1

 

I'm trying to burn an .iso image to DVD but it fails with error code 0xC0AA0301.

I have also tried burning the DVD using the included bloatware Power2Go, with similar result. Downloaded and tried ImgBurn - which also failed.

 

Anybody able to help out?

 

Thanks,

Thor Egil

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Accepted Solution

Re: Burning DVD image returns error 0xC0AA0301

Hello @ThorEgil,

 

Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.

 

I understand that your desktop is not able to burn DVDs using multiple programs, and I would be happy to assist you in this matter!

 

To enable your system to burn to CDs once again, I recommend following the steps in this document on CD or DVD Drive Cannot Burn Discs (Windows 8). I would also suggest booting your system into Safe Mode to see if a service or background application is causing a conflict when your are burning DVDs.

 

Please re-post with the results of your troubleshooting, and I look forward to your reply!

Regards Smiley Happy

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Retired
Posts: 7,336
Member Since: ‎03-11-2014
Message 2 of 3 (6,953 Views)

Re: Burning DVD image returns error 0xC0AA0301

[ Edited ]

Hello @ThorEgil,

 

Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.

 

I understand that your desktop is not able to burn DVDs using multiple programs, and I would be happy to assist you in this matter!

 

To enable your system to burn to CDs once again, I recommend following the steps in this document on CD or DVD Drive Cannot Burn Discs (Windows 8). I would also suggest booting your system into Safe Mode to see if a service or background application is causing a conflict when your are burning DVDs.

 

Please re-post with the results of your troubleshooting, and I look forward to your reply!

Regards Smiley Happy

MechPilot
I work on behalf of HP



Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.

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Honor Student
Posts: 2
Member Since: ‎01-12-2015
Message 3 of 3 (6,930 Views)

Re: Burning DVD image returns error 0xC0AA0301

[ Edited ]

Thanks.

Step 1 in the linked document fixed the problem. The DVD burner works fine with DVD+R disks.

 

The Product Spec page http://support.hp.com/us-en/document/c04121554 claims it is compatible with DVD-R disks, but this is now proven to be wrong.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation