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Seeker12
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CAnnot scan using Scan and Capture

HP Recommended
8620
Microsoft Windows 10 (32-bit)

Will not scan using the Scan Capture function

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Dragon-Fur
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HP Recommended

@Seeker12

 

Printer Homepage

Drivers, Software and Videos, How-to, Troubleshooting, Manuals, Product Information, and more:

 

HP Officejet Pro 8620 e-All-in-One Printer series

 

 

Preparation

 

If you have not done so:  Download, save, and install the Full Feature Software for the printer:

HP Officejet Pro 8620 e-All-in-One Printer series Full Feature Software and Drivers

 

After the software is installed, Restart the computer and log in.

 

Scan and Capture Application

 

If other functions are working as expected, consider removing, downloading and reinstalling the HP Scan and Capture application from the Windows Store.

 

HP Scan and Capture

 

HP Scan and Capture - Installing and Using HP Scan and Capture App (Windows 10)

 

Scan and Capture not working?

Install the HP All-in-One Remote App

 

 

Other Options

 

Your printer supports a number of scan programs and features.  Try an alternative to the Scan and Capture program.

 

Dragon Document - Help, suggestions, links to how-to videos, and examples:

Scanning Program Options

 

Document Includes Information for:

  • Know and Understand Scan DPI / Scan Resolution options
  • HP Scan Extended – Exceptional standalone scan program:  Single, Multiple scans, Auto-Crop!
  • NAPS2 -- Not another PDF Scanner
  • Printer Software (Full Feature Software)
  • HP Scan and Capture
  • And others…

 

Click the Thumbs Up to say Thank You for the help!

Answered? Click my post "Accept as Solution" to help others find it.

 

 

Dragon-Fur

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