Resolve Windows 10 related issues for your HP computers or printers by HP Windows 10 Support Center
Will not scan using the Scan Capture function
Drivers, Software and Videos, How-to, Troubleshooting, Manuals, Product Information, and more:
HP Officejet Pro 8620 e-All-in-One Printer series
If you have not done so: Download, save, and install the Full Feature Software for the printer:
HP Officejet Pro 8620 e-All-in-One Printer series Full Feature Software and Drivers
After the software is installed, Restart the computer and log in.
Scan and Capture Application
If other functions are working as expected, consider removing, downloading and reinstalling the HP Scan and Capture application from the Windows Store.
HP Scan and Capture
HP Scan and Capture - Installing and Using HP Scan and Capture App (Windows 10)
Scan and Capture not working?
Install the HP All-in-One Remote App
Your printer supports a number of scan programs and features. Try an alternative to the Scan and Capture program.
Dragon Document - Help, suggestions, links to how-to videos, and examples:
Scanning Program Options
Document Includes Information for:
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