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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
Create an account on the HP Community to personalize your profile and ask a question
Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
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Your "all-in-one" computer: https://support.hp.com/in-en/document/c04342250
shows that a CD/DVD drive is included.
> CURRENTLY THIS HARDWARE DEVICE IS NOT CONNECTED TO THE COMPUTER
Hold down the "Windows" key (bottom left of your keyboard), and touch the 'E' key, and release both keys.
You should see something like:
which shows that my motherboard has detected my DVD drive.
Do you see something similar, or nothing that matches ?
If not, then the device could be electronically "dead" -- not answering when queried.
There are two connectors from the motherboard to the optical device: electrical power, and data.
At least one of those connections is not connected.
If you have experience in disassembling your computer, partially disassemble it, and check those two connectors.
If that is too daunting a task, take the computer to a qualified computer technician, for trouble-shooting and repair.
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