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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-19-2017 12:15 PM

HP Recommended
Product: T1F72EA#UUW

Yesterday my computer worked as usual but just before I went to bed it auto downloaded an update, so I let it download. Today after school my computer won't even open up the login menu! It get stuck between a black screen and the HP loggo. So I sparmedel ESC intill the HP PC Hardwares DIagnostics URFI menu popped up. From there I Quick scanned my computer and I get this fail message:

Failure ID: Q8F7GK-7RU8LB-MFPWLK-401B03

Product ID: T1F72EA#UUW

Component Test: FAILED

 

I went back to the Startup menu and pressen F11. It Says I need a recovery and Errorcode: 0xc000000f and it's not working.

Going back to the Startup menu, I press ENTER-Continue startup and then it goes back to the infinita loop of the black screen and the HP loggo.

 

I appriciate all help that I can get and ASAP, I need my computer for school. Thanks!

/Michael

1 REPLY 1

‎05-20-2017 01:51 PM

HP Recommended

Greetings @MichaelXJ,

 

Thanks for the post.

 

I understand that your computer is no longer booting to the desktop you got failure ID when you ran a system test on your computer. 

Kudos to you for trying to troubleshoot the issue on your own.

Not to worry, I will be glad to assist you. 

Have you run a memory test?

Have you tried to boot the computer to recovery manager?

 

When you use an HP internal tool to decode the failure ID, it says that the issue is with memory or memory board. 

Recommend you run an extensive test on your computer. Click here. 

If all the tests pass. 

Try to restore the BIOS on your computer. Click here. 

If you are able to boot to BIOS, do a BIOS defaults. 

Save and exit. 

Try to boot the computer to HP Recovery manager by tapping F11 repeatedly on startup.

If any of the tests fail, please contact our phone support for the service options available for your computer. 

 

Let me know how it goes. 

Chimney_83
I am an HP Employee

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