Cannot connect HP Pavilion 20 All In One to WiFi

[megs013]

I'm trying to connect an HP Pavilion 20 All In One desktop, model # b014, wirelessly and cannot find a connection. My router ssd is broadcasted, so that isn't the issue. It was previously connected through WiFi in another home but will not find either of the two routers I've tried connecting to. Help!

[MechPilot]

Hello @megs013,

Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.

I understand that your notebook computer is experiencing some difficulty staying connected to your wireless network, and I would be happy to assist you in this matter!

To re-establish a consistent connection between your desktop and the network, I recommend following this document on Troubleshooting Wireless Network and Internet (Windows 😎. This should help run a diagnostic on your system using the Network and Internet Troubleshooter, as well as steps to keep your system on the wireless network. I also suggest updating the firmware on your wireless router to ensure that your wireless devices are able to connect to the network.

If the issue persists, I recommend following the steps below, starting with a flush of the DNS:

Step 1. Click the Start button
Step 2. In the search box, type "Command Prompt"
Step 3. Right-click Command Prompt

Step 4. Click Run as administrator
Step 5. At the command prompt, type "ipconfig /release" and press Enter

Step 6. Type in the command "ipconfig /flushdns"

Was this successful? If not, I would like you to  reset the TCP/IP stack. To do this follow the next set of steps I have set out below:

Step 1. Click the Start button
Step 2. In the search box, type "Command Prompt"
Step 3. Right-click Command Prompt

Step 4. Click Run as administrator
Step 5. Type "netsh winsock reset catalog" and hit Enter
Step 6. Type "netsh int ip reset reset.log" and hit Enter
Step 7. Restart your computer

Next, if none of the above works I would like you to try to Install Windows updates in Windows 8. I would recommend you ensure all updates are done.

Next I would like you to try the next set of steps I have set out for you below:

Step 1. Click the Start button
Step 2. In the search box, type "Windows Explorer"

Step 3. Click on Windows Explorer

Step 4. In the Address bar at the top try to stream a video or download Google Chrome

If you are still not able to connect to your network, you will need to remove and re-install the WiFi adapter drivers on your notebook. To do this, I recommend removing the drivers in Programs and Features and the Device Manager. Once the old software is removed, please restart your computer. The drivers for your wireless network adapter can be downloaded an installed by following this document on Downloading or Updating Software and Drivers for HP Computers.  

Next, if nothing has worked we are going to try using Using Microsoft System Restore (Windows 😎 to restore your computer back to a point in time before this issue arose. This will not affect any personal files you have on your computer, but it will affect any settings you have changed or applications you have installed since the time you go back to. These will have to be re-done once we are finished.

Lastly, If we still have the issue we are at the point where we need to use the HP Support document: Backing Up Your Files (Windows 😎 to back up your personal files. Once we have done this successfully I would like you to review and follow the steps set out in the HP Support document: Performing an HP System Recovery (Windows 😎, which will walk you through restoring your computer back to factory.

reference: http://h30434.www3.hp.com/t5/Wireless-Internet-Home-Networking/HP-Pavillion-G6-Windows-8-1-Wifi-keep...

If the issue persists, please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region.

http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

I hope this helps!

Regards