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‎01-23-2017 11:58 AM

HP Recommended

Hi @loybanks,

 

Please try these steps.

 

Try a system restore to an earlier time.

 

If that does not help, please try to create a new User profile (User account administrator one) and check that out.

 

You rally don't need to trade in anything here, though. 🙂 

 

Link for creating new user account in windows 10: http://support.hp.com/in-en/document/c04648962 

 

Hope this helps.  Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great. 🙂  Please reach out for any issues and I'll be there to assist you. 🙂

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

 

If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. 🙂

 

 

Take care now and have a splendid week ahead. 🙂

 

 

DavidSMP
I am an HP Employee

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