Chronic Problem with T,exas Instruments USB 3.0 extensible controller -- 0096 (Microsoft)

[AlResnick]

Hi,

I have a HP Envy 23-d060qd Touch Smart All-in-One Desktop; it is a very nice system and it is running Windows 8.1; connected to one of the two USB3.0 ports is a Seagate back up drive.

I have a chronic problem that is quickly becoming quite nettlesome.  At least once a day, for no apparent reason, the sysem disconnects the drive that is hooked up to the USB 3.0, reporting error 43 when I run Device Manager.  The system has a Texas Instruments USB 3.0 eXtensible Controller - 0096 (Microsoft) and it has a 2/21/14 driver version: 6.3.9600.17031.

I have read that this is known problem and has something to do with USB3.0.

Can anyone help!!!

Thank you very much 

[Dunidar]

Hello @AlResnick,

I understand that you are getting error (43) in the Device Manager related to your External USB 3.0 Seagate Harddrive. I am providing you with an About.com page: How To Fix Code 43 Errors. This page has steps that you should be taking to try to resolve this issue you are experiencing.

Please re-post if you require additional support. Thank you for posting on the HP Forums. Have a great day!

[AlResnick]

I have done many of the items identified in the article you referenced, but still get this error.  Again, the only way, I have figured out how to overcome is to restart, somethimes several times -- BUT it still occurs

Still can use some help

Thank you

[Dunidar]

Hello again @AlResnick,

I am providing you with a link to the HP ENVY 23-d060qd TouchSmart All-in-One CTO Desktop PC Drivers, which has all the drivers for your computer running Windows 8.1. I would advise you to start with the Chipset Drivers and ensure that ALL the drivers on this page are proplery installed.

Please re-post again if you require additional support. Thank you for posting on the HP Forums. Have a great day!

[AlResnick]

Dinadar,

Just checked . For those listed in the URL you provided, I have the that version on my system.  Oddly, though, I did not see anything for the Texas Instrument USB 3.0 eXtensible Host Controller

Thoughts?

[Dunidar]

Hello again @AlResnick,

If you have installed ALL the drivers like I instructed and it has not resolved anything, then I would recommend that you backup your personal information and do a full factory recovery on your computer. To backup your personal information and ensure that it is not lost I would like you to review and follow the steps set out in the HP Support document: Backing Up Your Files (Windows 😎, which will ensure your personal files are up to date.

***WARNING!! If you want to keep any emails or bookmarks/favorites you will want to back those up as well as I do not believe they are backed up in the HP Backup process.

Next, I would like you to review and follow the steps set out in the HP Support document: Performing an HP System Recovery (Windows 😎, which will you through recovering your computer back to factory settings.

*** IMPORTANT - Your personal files such as libraries, personalization settings, user accounts, and desktop themes are permanently removed. As well the computer settings are returned to the defaults (the way it was when it came from the factory). All apps and software that were installed on the computer when it came from the factory are reinstalled, and their settings are reset to the defaults. Additionally, software, apps, programs, and everything that you have installed or saved on the computer are permanently removed.

If the above steps did not resolve your issue please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

I would like to thank you for posting on the HP Forums. Have a great day!

[AlResnick · Accepted solution]

Problem finally got resolved when Microsoft issued an updated driver

Thanks