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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-25-2017 07:24 AM

HP Recommended
Product: HP Pavilion 550-111na

After switching on my computer, a window opened asking me to upgrade to the latest Radeon driver, which i did. After the installation process was completed it asked me to restart my computer, which again i did. Everything seemed fine but as soon as my desktop background picture appeared it didnt load properly and then began switching from that to a plain green screen every few seconds. My mouse pointer moves but i cannot access the start menu or anything else. (Im using Windows 10, just not sure which version)

3 REPLIES 3

‎04-25-2017 12:07 PM

HP Recommended

There are some possibilities to resolve a problem such as start in "safe mode" and then roll back the Radeon  driver or use System restore to set it back to before the Radeon driver was installed.

A failed start on Windows 10 will typically bring up "safe mode" after two or three attempts are made.


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‎04-26-2017 04:27 AM

HP Recommended

I had actually started a factory reset before i read ur reply, and it seems to have worked. Thanks anyway though, appreciate it.

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‎04-26-2017 04:50 AM - edited ‎04-26-2017 04:53 AM

HP Recommended

That will work, too.  As you found out.  Most users prefer to save that option for when the other solutions do not work, however.


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