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04-07-2017 01:58 PM
Since buying the computer, unable to use DVD player. Inserting a DVD simply does nothing other clicking sound.
04-08-2017 04:19 PM
Welcome to HP Forums and Thanks for the post.
I see you are unable to play DVD on your computer. Happy to help.
May I know the troubleshooting steps tried?
Is the DVD being listed in Windows explorer or file explorer?
Which media player as you using to watch the DVD?
Have you tried any 3rd party media players like VLC?
Recommend you to check the disc for scratches, logging off the internet, disconnecting any external devices while playing the disc and check.
Open file explorer and check if the DVD is listed.
For other troubleshooting steps, please refer to this article for assistance.
Also, make sure all the drivers and software are updated by using HP Support Assistant.
You can also refer to these below articles for assistance.
Let me know if this helped.
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