Disappearing mouse

[mdthompson65]

My cursor disappeared from the start up. I can't get in thw box type my password to get on andmy fingerprint device on the unit stopped working. What do I do?

[Riddle_Decipher]

@mdthompson65

Thank you for posting on HP Forums,

The Riddle_Decipher is at your service.

I understand your mouse cursor has disappeared and you are not able to log into your computer,

I'll be glad to help you out, however, for an accurate solution I will need more details:

What is the product number of your device? Use this link to find it: http://support.hp.com/document/c03754824 

Have you attempted any steps on your own before posting on the HP Forums?

Did you check if an external mouse or keyboard works?

When was the last time it worked without these issues?

If the external keyboard & mouse works, please try the steps mentioned on this link: Click here

Please reply with the details for further assistance.

Eager to help!