Error code 0x0000098

[Joakim95]

Hello.

I have a problem whit my computer.

When i turn on the computer a got an blue screen saying:

RECOVERY

Your PC needs to be repaired

FILE: \BCD

Error code :  0x0000098 .

I tried to "repair whit saveing my files" but i says "The drive where windows  is installed  is locked. Unlock the drive and try again".

Another alternative is "Repair whitout saveing your files" but i want to save my files.

Is it possible to boot Windows in safe mode and save my files or what should i do ?

[IT_WinSec]

Hello @Joakim95

Welcome to the HP Support forum.

Here are some instructions with options to access the data stored on the HDD.

You will need :

- either 1 empty/blank USB thumb drive   OR  1 empty/blank DVD disk

- Linux based operating system - free to download and use  - e.g. Ubuntu or Linux Mint

You can directly download Ubuntu Desktop from Ubuntu's web site:

Download the x64 ISO > https://www.ubuntu.com/download/desktop

Once ready, you need to write the ISO to make a bootable media (e.g. bootable DVD or USB drive). Here is how:

How to create bootable ISO on USB device >> http://www.ubuntu.com/download/desktop/create-a-usb-stick-on-windows

or

How to write ISO to DVD >> http://www.ubuntu.com/download/desktop/burn-a-dvd-on-windows

When ready with the USB drive or with the DVD:

* Ensure Secure Boot is disabled  (if applicable for your model)

* Ensure Legacy mode is enabled (if applicable for your model)

* Save the UEFI/BIOS changes.

(if applicable for your model) Details>> http://support.hp.com/us-en/document/c03653226

Eventually, please, shutdown the computer using the power button.

Insert the Ubuntu USB thumdrive or the Ubuntu DVD prepared previously

Power on the PC.

As soon as you press the power-on button, keep hitting the Esc button (like tap-tap-tap).

This should open a HP Startup Menu which may look similar to this one

Choose F9 to open Boot options. Select the thumb drive as boot option.

Follow the on-screen instructions to run Ubuntu (not install it but try it).

Ubuntu should load. You can try to see if it will be able to mount your existing HDD. If possible, you may be able to browse your files and copy what is necessary to a online Cloud storage service or to another device (USB..).

[IT_WinSec]

There are several things you may try to solve your issue and I will post you how to. Perform them *after* you back up your files - instructions above.

ENTER BIOS

1. Please, shutdown the computer using the power button

2. Power it on.

2.1 As soon as you press the power-on button, immediately begin hitting the Esc button (like tap-tap-tap).

This should open a HP Startup Menu

3. Choose F10 to enter BIOS setup

Please, navigate through the menus to reset the BIOS settings to default settings.  Save and exit the BIOS.

If the issue is resolved now and if the PC can boot, ok. 

- If not, please proceed.

You can directly download Windows 10 ISO from MS site or download Media creation tool from Microsoft site, create installation DVD or installation USB  and  proceed with repair options. Do not use this media for clean installation at the moment, just for some repair steps.

>> https://www.microsoft.com/en-us/software-download/windows10ISO

When ready with the USB drive or with the DVD:

Please, shutdown the computer using the power button.

Insert the Windows USB thumdrive or the DVD prepared previously

Power  on the PC.

As soon as you press the power-on button, keep hitting the Esc button (like tap-tap-tap).

This should open a HP Startup Menu .

Choose F9 to open Boot options. Select the thumb drive or the DVD as boot option.

Follow the on-screen instructions to boot from the media. Instead of installing Window, choose to Repair the installation.

Click Repair your computer in the lower left corner.
Select Troubleshoot from Choose an option screen.
Click Advanced options in Troubleshoot screen.

Click on command Prompt.
Type these following commands and hit [ENTER] after each line of command:

• Bootrec /fixmbr
• Bootrec /fixboot
• Bootrec /scanos
• Bootrec /rebuildbcd

When ready, type exit  and hit [ENTER]

Exit CMD and restart the PC

Reference instructions >  https://answers.microsoft.com/en-us/windows/forum/windows_10-hardware/the-drive-where-windows-is-ins...

Let me know if this helps. Does it help resolving the issue ?

Please, let me know how it goes.

[Joakim95]

Finally my computer working again.

I downloaded Windows 10 to a USB and booted from it and reinstalled Windows 10.

All my files was saved in a Windows.old folder.

Thanks for the help 🙂

Spoiler