• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-01-2014 04:50 AM

HP Recommended

I cannot install the above file Error code 800705B3.

Microsoft says that is a driver's update problem that must be solved by HP.

Dos anybody know something about this ?

Thanks.

3 REPLIES 3

‎05-05-2014 01:17 PM - last edited on ‎03-06-2017 03:05 PM by HP Administrator

HP Recommended

Hi HPW8-1User,

 

Welcome to the HP Forums!

 

I understand that you desktop is generating an error code when when trying to install the Original Fintek eHome Transceiver Driver, and I would be happy to assist you! To begin, I will need to ask you a few questions:

 

  • What is the Product and Model Number of your desktop computer?
  • What version of Windows are you using?
  • Have you installed any new software or hardware to your computer recently?
  • Has your computer completed all of its important Windows Updates?

In the meantime, please take a look at this document on Win 8.1 Fintek eHome Transceiver driver fails to install. This should help with the installation process for your transceiver driver. 

 

Please re-post with the results of your troubleshooting, as well as the requested information. I look forward to your reply!

 

Regards Smiley Happy

MechPilot
I work on behalf of HP



Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the right to say “Thanks” for helping!
Tags (1)

‎10-09-2014 09:55 AM

HP Recommended

I am also having probelms with the reciever. I have Windows 8.1. I never use the remote  reciever on my HP Touchsmart 600 but would like to solve this probelm. I downloaded the ZIp file CIR-Fintek.zip as instructed. However when i try to extract using ExpessZip it states that the file is corrupted or in an incompatible fomat so won't open it. What can i do.

‎12-01-2014 06:41 PM

HP Recommended
Gord1855 replied on October 25, 2013See post history
  • Close
 

I had the same problem with the windows 8.1 update on an HP touchsmart 520.  the file from HP 'SP49795.exe' does not install properly.  I found a driver on the ECS Europe website for the fintek ehome transceiver -

http://www.ecs.com.tw/ECSWebSite/Downloads/Downloads_Driver_Detail.aspx?MenuID=61&LanID=0&detailid=1...

 

under the CIR section.

 

file name should be: CIR_fintek.zip

 

I extracted to a separate directory and ran setup.  it installed properly and under devices it shows properly.  windows update will now still try to update the driver but it will now work.

 

Hope this helps

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.