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gentianbregu
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Message 1 of 22
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Fan cooler noise

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HP Envy 17 - 3077NR
Microsoft Windows 10 (64-bit)

Hi all,

I would like to ask for a help.

I have a terrible continous noise in the fan.

Should I change the fan cooler and the heatsink (including the thermal paste)?

If yes, where to buy it?

Thank you

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21 REPLIES 21
sandytechy20
HP Support Agent
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Message 2 of 22
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@gentianbregu

 

Welcome to the HP Forums,

I hope you're well 😉

 

As I understand the laptop is creating a buzzing sound,

 

Don't worry though as I have a few recommendations:

  • Updating your Notebook computer BIOS
  • Keeping notebook air vents clear and clean
  • Increasing the efficiency of the notebook to reduce heat
  • Using Windows Task Manager to identify corrupt processes
  • Selecting power saves settings to shut off your computer when it is not in use.

For more details: Click here

 

And here's a related post that has helped others with similar issues: Click here

(Though the header is different, the steps will help fix the issue).

 

Let me know how that pans out,

 

If the issue is resolved and you appreciate my help,

Please click the "Accept as Solution" button and the "Thumbs Up".

Let me know how you make out.

 

Cheers.

Sandytechy20
I am an HP Employee

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gentianbregu
Author
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Message 3 of 22
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Hi sandytechy20,
Thank you for replying, but I have already used those all.
Still the same noise:(
It makes me crazy (above all when the office is quiet) 😞 and also I think it has created a tinnitus in my ear.
Best regards,
Gentian
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sandytechy20
HP Support Agent
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Message 4 of 22
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@gentianbregu

 

Thanks for the reply.

Superb job on trying the different steps to isolate the issue.

 

It seems to be a hardware issue.

I request you to contact HP phone support for further assistance.

 

Cheers.

Sandytechy20
I am an HP Employee

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gentianbregu
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Message 5 of 22
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My question is where I can buy a genuine HP fan cooler and heatsink, plus thermal paste for my Envy17-3077NR?
I have checked but seems that the suppliers are third parties, not HP genuine.
Please help.
Gentian
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A4Apollo
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Message 6 of 22
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Hi @gentianbregu, I am the MrRobot. It looks like you were interacting with @sandytechy20, but he is out of the office today so I'll take over from here.

 

Thanks for your time and patience.

 

As you needed to know where can you buy HP genuine parts.

 

You can purchase the parts from HP parts store directly and parts would be genuine.

 

You can purchase the part from HP parts store using this link.

 

 

Also, Please find the part number for the thermal kit and fan mentioned below.

 

 

Thermal Material Kit (includes replacement thermal paste and thermal pads) 634366-001
 Fan/heat sink assembly (includes replacement thermal material):
 For use only on computer models with USB 3.0 capability 689993-001
 For use only on computer models with USB 2.0 capability 665908-001

 

 

If you are unable to place the order from HP parts store, Please contact HP support for service options.

 

Link to contact HP.

 

 

 

Let me know if this helps!

Have a great day ahead! 🙂

A4Apollo
I am an HP Employee

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gentianbregu
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Message 7 of 22
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Dear Mr.Robot,

Thank you for your reply, I appreciate it a lot.

 

I have searched in HP store:

-634366-001 was not yet quoted;

 

I have found there only "USB 2.0 capability 665908-001", but I cannot see what it includes.

Are there in it  fan cooler + heat sink + thermal paste?

Both them three?

 

Please reply,

With my best regards,

Gentian

 

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A4Apollo
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Message 8 of 22
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@gentianbregu, Thanks for your quick response and time.

 

I have checked the records according to the part number.

 

Only heatsink and fan is included with this part number.

 

Thermal paste is not included with this part number.

 

Hope this helps!

Take Care! 🙂

A4Apollo
I am an HP Employee

gentianbregu
Author
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Message 9 of 22
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@A4Apollo wrote:

@gentianbregu, Thanks for your quick response and time.

 

I have checked the records according to the part number.

 

Only heatsink and fan is included with this part number.

 

Thermal paste is not included with this part number.

 

Hope this helps!

Take Care! 🙂


@A4Apollo

Deliveries for Albania (Europe)..not possible.

How can I deal with it?

Please advice again.

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A4Apollo
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Message 10 of 22
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@gentianbregu, thank for your response and time.

 

Thanks for trying out the steps.

 

As you mentioned you are not getting an option of delivering the parts to Albania.

 

Please contact HP partner or HP distributor in Albania using this link.

 

 

Hope this helps!

Have a great day ahead! 🙂

 

A4Apollo
I am an HP Employee

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