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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-09-2017 12:26 PM

HP Recommended
Hi Mr Robot,
From the last time, we have been here:
I had a shutdown approx 10 days before, and it appeared a "overhea..t" message.
After that moment, the laptop is not working properly at all. It has blocks, shutdowns, crashes, bluescreen errors.
After 1, 2 days it appeared a WHEA NONCORRECTABLE ERROR from the Windows.
I got a ticket with Microsoft support, and they cleaned all the temp files, registry errors, even a re-installing Windows 10..but the error stayed still there..:(
I got today a physical check at the service, and they told me that the graphical card was burned/deffected.
The guy there disabled that card and let the card of the processor only to work..as long as the 17-3077NR has two cards..but is not solved yet..
Finally, I think I have to add the graphical card+the motherboard to the fan cooler (that is already in my basket, at HP store).
Can you please tell me, what is its code, in order to shop it?
I appreciate,
Thank you.
Gentian
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‎03-09-2017 12:37 PM

HP Recommended

@gentianbregu, thanks for your response and time.

 

I appreciate your efforts for trying out the steps.

 

It certainly looks to be an issue with system board and heatsink. Please replace system board and heat sink.

 

Please find the part number for system board recommended below.

 

665933-001    SYSTEM BOARD HM67 HD6770M/1G 2D -DSC

 

 

 

Hope this helps!

Have a great day ahead! 🙂

 

 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

 

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

A4Apollo
I am an HP Employee

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‎03-09-2017 01:30 PM

HP Recommended
@ Mr Robot,
Thank you for the qucik reply, I appreciate it.
Do you mean I have to buy them both?
665908-001
Fan/heat sink assembly,
and
665933-001
System board?
I think I can use the option "send back the deffected item", why not?
Could you please advice?
Best regards and thank you,
Gentian
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‎03-09-2017 01:34 PM

HP Recommended
Is that the all board item?
The graphical card is included in the board in 17-3077NR?
Do I need anything else to order?
Gentian
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‎03-09-2017 02:13 PM

HP Recommended

@gentianbregu, Thanks for your response and time.

 

Kudos to you for the quick response.

 

The graphics card is a part of the motherboard, and HP does not have the option of sending back the defective part.

 

You can check with your local computer store for the replacements.

 

Heatsink and system board are the parts you need to order.

 

 

Hope this answers your query! 🙂

 

A4Apollo
I am an HP Employee

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‎03-09-2017 02:20 PM

HP Recommended
Thank you:)
I meant the Exchange option: I send to HP the defected part.
I just need to be sure about the whole: if it is onky these two, I am going to check out my purchase.
Gentian
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‎03-09-2017 02:45 PM

HP Recommended

@gentianbregu, Thanks for your quick response.

 

I'm afraid there are no exchange options available at HP.

 

Yes, you can order the two parts which I have recommended in my previous thread.

 

 

Have a great day ahead! 🙂

A4Apollo
I am an HP Employee

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‎03-09-2017 02:51 PM

HP Recommended
Thank you for the quick response Mr Robot!
Yes, there are Exchange options (I see them active in my account with HP).
I will try and see,
Thank you indeed;)
Have a nice day!
Gentian
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‎03-10-2017 04:54 AM

HP Recommended
Hi Mr Robot,
Thank you for the attention:)
A last question: the parts are new or refurbished?
My best regards,
Gentian
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‎03-10-2017 10:53 AM

HP Recommended

@gentianbregu

 

You're welcome and thank you for your reply. 🙂

 

I'm replying to you on behalf of MrRobot as He is out of the office today. The parts purchased from the HP Parts Store are usually new parts.

Hope this answers your question. All the best! 🙂

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