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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-07-2017 02:39 PM

HP Recommended
Product: HP All-in-One

My mother purchased an All-in-One last year. She has forgotten about all she has known about computers, so I can't explain what happened to the computer, however...

Two days ago, it was fine. Mom went to get on it yesterday, and the only icon showing is the Recycle Bin. I clicked on the Start Icon in the corner, and nothing happened. I opened the Recycle bin, and got the message that the files were corrupt. In the bottom right, her hidden icons are Malwarebytes, and Webtools (Best Buy Geek Squad)

Nothing will open or work. I do not know how to restore anything, and no disks came with the system. I typed in the SID here, but it can't be found.

I am at a loss as to what to do.

4 REPLIES 4

‎03-07-2017 05:36 PM

HP Recommended

> I do not know how to restore anything, 

 

Assuming that you have Windows 10, click the "Start" button (bottom-left of the screen).

Click the "gear" to open "Settings".

The icons should appear in alphabetical order.

Click to open the "last" one.

You should have a "system restore" option, because Windows makes occasional "check-points" of your critical system files, so that you can select one of those check-points, and "time-warp" your computer backwards.

Select a date-and-time for which your computer was working.

Launch the "restore" operation.

 

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‎03-07-2017 05:43 PM

HP Recommended

That's just it. No box opens up when I click on the start button. I suspect that GeekSquad deleted everything. (I can't prove it, but they tried to charge her $700 to 'fix' her computer, and I had disputed the charge, and won. Her computer stopped working after that.

 

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‎03-07-2017 05:45 PM

HP Recommended

Turn the computer on, and keep tapping the 'F8' key until you get the "repair" screen.

 

From there, you should be able to run the "Reset my PC" application, to reinstall Windows, without, they claim, deleting any of your personal files.

 

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‎03-07-2017 05:49 PM

HP Recommended

I will try that tomorrow when I go to her home. Thank you for the suggestion.

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