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02-05-2017 09:31 AM
I have a need to get to my mainboard bios setup to make possible changes for an issue that I have, I have tried every function key, esc, del, etc during restart to no avail. Have not found any resolutions on the internet to help. Please help I really do need to get to the BIOS UTILITY SETUP.
02-05-2017 10:53 AM - edited 02-05-2017 10:54 AM
I will ask to have your issue escalated to the relevant team at HP. Done! Escalation requested at 1853 CET 05/02/2015
Is your desktop PC still in warranty?
Check your warranty status Here.
I am not an HP Employee.
02-05-2017 11:34 AM
I have brought your issue to the attention of an appropriate team within HP.
They will likely request information from you in order to look up your case details or product serial number.
Please look for a private message from an identified HP contact.
Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
@erico - Thank you for notifying us about art1944's concern.
Thank you for visiting the HP Support Forum
02-06-2017 09:48 AM
OK, I found one issue, that the wireless keyboard was not working, I removed both the keyboard and mouse, and plugged in my wired usb keyboard and mouse, having done that my function keys are working and I get to several different utilities now EXCEPT for the BIOS SETUP UTILITY, none of the function keys get me there, HELP.
02-07-2017 08:25 PM
My latest, I replaced PSU, fans for hardware, no change, I put pc in clean boot and while in clean boot the same issue happened. Still can't get to my bios setup utility, no matter what key I hold during restart. Was hoping not to have to go back to day one, have a lot of stuff to replace, open for any suggestions.