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murrayme89 Student
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HP Envy 20 Black Screen On Startup

HP Touchsmart Envy 20 d030xt

On Friday, I updated my Envy 20 to Windows 10. Once the update was finished my computer started up fine, however, my antivirus software (AVG) said there was an update and I needed to restart. I did so and after the restart and HP logo screen I had a black, bu luminescent screen. After a maybe ten minutes of the screen staying like this, I held the power button down to turn the computer off and then restarted it with no problems. I turned it off Friday night normally and it ran normally all day Saturday. This morning (Sunday) when I turned the computer on the power light came on and I could hear the fans turn on, but the screen remained black. Just black, not even a luminescent black like when I did the antivirus restart. I tried a hard restart like before but nothing changed. I left the computer on like that for around an hour and nothing changed. Figuring it was maybe a heat issue, I opened up the case and dusted the fan and the heat sink but the problem remains. Any ideas on what's next?

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Hello @murrayme89,

 

Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.

 

I have read your post on how your desktop computer boots to a blank screen when it is first powered on, and I would be happy to assist you in this matter!

 

To restore the display of your desktop, I recommend following this document on Screen is Blank after Starting the Computer. This should help to successfully boot into Windows.

 

If the issue continues, please contact our technical support for further assistance in this matter by clicking the link below to get the support number for your region.

www.hp.com/contacthp/

I hope this helps!

Regards Smiley Happy

MechPilot
I work on behalf of HP



Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.

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Trancend Top Student
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Ive got an ENVY 20 (20-d113w) here with the same problem.

Shortly after a Windows 10 patch was installed (around mid October 2015) is when the blank screen issue had begun.

MechPilot's link above

http://support.hp.com/us-en/document/c02217843

seems to be referencing a null page or article that doesnt exist.

Malygris1, in another similar post

http://h30434.www3.hp.com/t5/Desktop-Lockups-Freezes-Hangs/startup-black-screen-on-Envy-20/m-p/53352...

gave the folliwing article for help

http://support.hp.com/us-en/product/HP-ENVY-20-d000-TouchSmart-All-in-One-Desktop-PC-series/5295884/...

which has great basic troubleshooting steps for a typical desktop windows pc however this particular model is an all-in-one touch screen type (where the desktop components are actually built directly into the monitor, which itself is a touchscreen).

It would be greatly appreciated for some, more, help with this issue (the computer powers up with only the power button light on white, fans start, and hard drive spins and can be heard being accessed occasionally, there is simply no sign of life from the monitor whatsoever. Also, regardless of which USB port I plug a keyboard into, none of its lights will illuminate (ie num-lock), not even a brief flash during initial power on that can be typically seen when posting).

Thank you.
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Misfire Tutor
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Trancend,

 

Did you get this issue resolved?  

 

I had the exact same  thing  happen on my Envy 20 d113w.

 

I tried everything...but finally got into bios after a month of advanced troubleshooting.

 

Let me know if you still need help.

 

Misfire

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Trancend Top Student
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Hello Misfire, thanks for your willingness to lend a hand it's much appreciated.

Unfortunately I have not yet resolved this issue and would love some help!

Thanks, I look forward to hearing from ya!
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PowA Student
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Hello all. Hopefully someone is still viewing this thread. Misfire and Transcend - I'm interesting to know about your resolution of this issue. Misfire - it would be great to hear how you got to your BIOS.

If you see this, could you please help me out? My problem exactly matches what Transcend describes.

Thank you in advance!
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LevyRM Honor Student
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I have the same issue. (Keyboard LED do not light up)
and the system at times will reboot for no reason.

 

Has any one resolve this issue since it has been filed?

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Zlyker Top Student
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I've got the same issue, mine is the envy 20-d003la, 2 weeks ago for some reason it worked normally, but after a reboot got the blank screen again. Reading the other topics its clear that the problem arose after the Win 10 update, i doubt its a motherboard problem seeing that my envy worked perfectly fine for two whole days 2 weeks ago.
Misfire can you tell us how do you got into the bios?

kellbell13 Honor Student
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I have exactly the same problem, and have tried to follow all of HP's suggestions/links/videos with no success.  It seems there is no help to be had with All in one PC's.  Really disappointed with HP, as my computer is only 2 years old. It seems that the common denominator is the Windows 10 upgrade.  I wish I'd never updated.  Not happy.

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Hi,

 

I had the same problem a few weeks ago. Now I am happy that my HP ENVY 20 TouchSmart All-In-One computer was fixed and is running flawlessly. If you like, you may wish to contact Computer Handyman George at hikarikenkyuujo@gmail.com. In your e-mail, please state the make, model name, model number, product number and the symptoms of your computer for a non-obligation consultation.

 

Similarly, if you would like to recycle your computer, you may wish to contact Computer Handyman George too.

 

Hope that you will get your computer up and running again!

 

Best Wishes,
Chris

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